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SnugTop Problems

Discussion in 'Tonneau Covers, Caps and Shells' started by dpirazzi, May 4, 2022.

  1. May 4, 2022 at 10:28 PM
    #1
    dpirazzi

    dpirazzi [OP] New Member

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    Just a heads up if you are considering ordering a SnugTop shell.

    I ordered a shell from my local dealer almost 4 months ago, was told delivery would be 6-8 weeks. After 10 weeks the shell arrived damaged (scratches), and was sent back. It just arrived again last week, also damaged (paint defects), and was sent back again. No estimate on when the shell will be shipped back fixed.

    Production of SnugTop shells moved from SoCal to Mexico at the end of 2021, and it looks like they are having problems. If it arrives damaged a third time I'll ask for a refund of my deposit, and try my luck elsewhere.
     
    Metro14536 likes this.
  2. May 5, 2022 at 12:58 AM
    #2
    Brown747

    Brown747 New Member

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    Received mine new in Dec ‘21. 3.5 weeks order till delivery to Tacoma area. No issues. Hope that your problems are resolved.

    DEA874E7-7DFD-4CAB-A08D-B08C782295AA.jpg
     
    Tripleconpanna and Flyinryank like this.
  3. Jun 7, 2022 at 8:35 PM
    #3
    dpirazzi

    dpirazzi [OP] New Member

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    Update - not good...

    After the shell was sent back the second time, I was told by the dealer 2-4 weeks to fix and ship back. After 6 weeks and no word from the dealer, I called and was told it will be 3 more weeks. I am doubtful there is any basis for this estimate. So the shell is sitting somewhere (probably in a field or dirt parking lot) in Mexico waiting for who knows what. I was told it has to get back in the production queue to be fixed...
     
  4. Jun 7, 2022 at 8:53 PM
    #4
    16TRD

    16TRD New Member

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    I would cancel your order and try Leer. It is manufactured here in Norcal.
     
    MT Madman likes this.
  5. Jun 7, 2022 at 8:54 PM
    #5
    Tripleconpanna

    Tripleconpanna Just an X who bought Bud Light from Target

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    My guess also is that they will not be building you a new shell, but rather re-spraying your existing one (once they get to it). I'm guessing they unscrew all the windows, etc. so they don't have to tape it off to re-spray it. If that's the case you'll probably have a higher probability of leaks in the future. Sorry, I'm not trying to fuel the fire, but you may be better off cutting your losses (time) and order elsewhere... I'm not a big fan of the way smart caps look, but they seem to be built exceptionally well!

    Good luck!
     
  6. Jun 7, 2022 at 8:56 PM
    #6
    16TRD

    16TRD New Member

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    To add to that if you do like the RSI smartcap there is a dealer in norcal with one in stock.
     
  7. Jun 23, 2022 at 11:07 PM
    #7
    dpirazzi

    dpirazzi [OP] New Member

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    Received a call today from dealer, supposedly the shell will be delivered some time next week. I'm out of town most of next week. If the dealer accepts the shipment from Snugtop, then they are on the hook if anything is wrong with it. The last two times the shell was delivered, the dealer rejected the shipment due to obvious damage, without me ever seeing it.

    Not sure how this is going to work or, if I find damage that they missed, how it will get addressed. The dealer is being very non-comital about returning my deposit if I reject it.

    I'm so ready for this saga to be over. Went and looked at Leer shells at a local dealer here in Auburn, CA. I've also found a used Leer 100XL in MGM that looks to be in good condition, I'll probably go look check it out if Snugtop does not come through. The 100XL seems to be similar to the Snugtop Super Sport I've ordered.
     
  8. Jul 4, 2022 at 9:27 PM
    #8
    dpirazzi

    dpirazzi [OP] New Member

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    Snugtop shell never came in last week, so I bought a used Leer 100XL that was manufactured in 2020. Should have done this months ago. Going to dealer tomorrow to ask for my deposit back, should be interesting...

    Really like the Leer, will post pics in Lets See Your Caps thread soon.
     
    Cpl_Punishment and Flyinryank like this.
  9. Jul 4, 2022 at 9:36 PM
    #9
    Flyinryank

    Flyinryank New Member

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    Thanks for the heads up. It WAS on my list. I’ll stick to Leer or ARE. Ditching the RTT for a shell.
     
  10. Jul 23, 2022 at 2:39 PM
    #10
    dpirazzi

    dpirazzi [OP] New Member

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    Just to wrap up this thread, the shell did finally come back to the dealer, almost 6 months after original order. Unfortunately this was after I had purchased the used Leer and requested a refund of my deposit, which the dealer declined to return:mad:.

    I never even saw the shell, I believe it is still at the dealer in Long Beach if anyone is interested. Snugtop Supersport, color is MGM, it has the reinforced roof, flip up front window, roof rails, keyless lock. Make sure you get a discount on this refurb!

    Really liking the Leer 100XL, I picked this one up for $2500 with a few small blemishes that I'll eventually get around to retouching.
     
    AGTundra likes this.
  11. Jul 23, 2022 at 3:05 PM
    #11
    AGTundra

    AGTundra New Member

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    Glad to hear you got all that straight!
    Really like my ARE but that fold up window option on the SnugTop is meant for the crewmax!
    Too bad Leer or ARE can’t mimic that
     
  12. Jul 23, 2022 at 3:18 PM
    #12
    dpirazzi

    dpirazzi [OP] New Member

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    Thanks AG, the Leer has a fold down window up front, which comes completely out when folded all the way down. But I would have preferred the fold up with gas struts...
     
  13. Jul 26, 2022 at 6:57 AM
    #13
    Cpl_Punishment

    Cpl_Punishment Young men never die.

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    I'm not sure if it's my dealer or Leer themselves but I've been waiting for a new seal for the door on my Leer Legend for 2 years.
     
  14. Jul 26, 2022 at 3:42 PM
    #14
    dpirazzi

    dpirazzi [OP] New Member

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    2 years for a piece of rubber? Way too long, maybe try a different dealer?
     
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  15. Jul 26, 2022 at 7:00 PM
    #15
    Cpl_Punishment

    Cpl_Punishment Young men never die.

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    I would if it wasn't a warranty repair.
     

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