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JBL freezing and rebooting on my 15 platinum with Iphone 6s and 7plus

Discussion in 'Audio & Video' started by king337, Nov 18, 2017.

  1. Nov 18, 2017 at 8:10 AM
    #1
    king337

    king337 [OP] New Member

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    I am on my 3rd JBL nav/radio unit so far. The unit keeps rebooting and freezing when I make calls. I am at wits end and don't know what else to do. I have deleted all text messages, got a new IPhone, etc.... and tried doing all the stuff Toyota has told me to do. Is there anything else that can be done to fix this short of not using Bluetooth. I love my truck, but this is RIDICULOUS. I told them that I didn't want another refurb radio installed because the last 2 were terrible. I have made a case with Toyota and I am getting nowhere.
    Is there any fix for this? Unacceptable for a $45,000+ truck.
    Thanks
     
  2. Nov 18, 2017 at 8:30 AM
    #2
    Fishin1981

    Fishin1981 New Member

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    I am having the same issue. The radio will freeze, then will turn itself off and on whenever it feels like. Happens just enough it’s annoying.
     
  3. Nov 18, 2017 at 9:04 AM
    #3
    king337

    king337 [OP] New Member

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    I have tried the available update and nothing seems to work. Toyota can keep it until they learn how to fix this.
     
  4. Nov 18, 2017 at 9:13 AM
    #4
    TaquitoBandito

    TaquitoBandito New Member

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    Mine started doing it when I updated to IOS 11. I'm saving my pennies for a new radio. Entune kinda blows anyway.
     
  5. Nov 18, 2017 at 9:47 AM
    #5
    king337

    king337 [OP] New Member

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    The problem seemed to get worse with IOS 11
     
  6. Nov 18, 2017 at 10:57 AM
    #6
    Cfincke

    Cfincke Mall Crawler but capable

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    My 2014 JBL radio started to randomly restart a few days a day shortly after buying it last year. I took it back to the dealer and they did a software update. Havent had an issue since
     
    scjb007 likes this.
  7. Nov 18, 2017 at 11:25 PM
    #7
    gm125800

    gm125800 New Member

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    I'm in this boat as well. I'm reluctant to go to the dealer to hear the famous we cannot duplicate the issue. Ouch, 3rd receiver though?
     
  8. Nov 19, 2017 at 6:01 AM
    #8
    BlueBottle

    BlueBottle not a PRO

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    If you have the entune app on your phone delete it and don’t reinstall it. I did that and my rebooting went away.
     
    dcsleeper408, TundraTss and scjb007 like this.
  9. Nov 19, 2017 at 9:01 AM
    #9
    TundraTss

    TundraTss New Member

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    Same problem a few times a week. Only happens when I’m running my phone off of the blue tooth connection though, not when it’s plughed in through the USB port.
    But since my USB port seems to only work when it wants to, I’m almost always using the blue tooth.
    Highly annoying.
     
  10. Nov 19, 2017 at 9:09 PM
    #10
    DexterL

    DexterL New Member

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  11. Nov 20, 2017 at 6:34 AM
    #11
    Sooner77

    Sooner77 New Member

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    Same issues here and I'm also on iOS11. The dealer hasn't replaced the head unit but they have run 2 software updates. The second update was about 2 week ago, it did help with the hard reboots during phone calls but overall it still has plenty of Bluetooth issues. Its a good FM radio in a 50K truck. :mad:
     
    T500 likes this.
  12. Nov 22, 2017 at 2:38 PM
    #12
    cguerracast

    cguerracast New Member

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    Same thing here in a Tacoma 2017 and now in my Tundra ‘17.
     
  13. Nov 27, 2017 at 9:03 AM
    #13
    KB Voodoo

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    Same thing here, and it started with iOS 11, and it's only when making phone calls.

    I'm going to delete the Entune app as suggested by @BlueBottle and see if that works. That app is totally useless anyway.
     
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  14. Nov 27, 2017 at 11:36 AM
    #14
    BlueBottle

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    I have yet to have any issues since i deleted the app. I havn't re-installed it since.. godspeed. Entune is crap! Im going carplay headunit one of these days.
     
  15. Dec 18, 2017 at 12:00 PM
    #15
    KB Voodoo

    KB Voodoo New Member Vendor

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    I deleted the app, but unfortunately the problem still persists.
     
  16. Dec 18, 2017 at 12:08 PM
    #16
    BlueBottle

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    Try deleting the Bluetooth device and reconnecting it.
     
  17. Dec 18, 2017 at 12:19 PM
    #17
    KB Voodoo

    KB Voodoo New Member Vendor

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    Roger that.
     
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  18. Dec 18, 2017 at 12:43 PM
    #18
    BlueBottle

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    Bummer. Good luck.
     
  19. Sep 25, 2018 at 9:06 AM
    #19
    KB Voodoo

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    Anybody have the rebooting problem with iOS 12?
     
  20. Sep 25, 2018 at 12:37 PM
    #20
    TaquitoBandito

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    I have an issue where my iPhone 8 just disconnects from the bluetooth without warning. Usually when I hang up from a call but it does it at other random times too. Great trucks, shitty radios.
     
  21. Sep 27, 2018 at 2:53 PM
    #21
    KB Voodoo

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  22. Sep 27, 2018 at 7:07 PM
    #22
    TaquitoBandito

    TaquitoBandito New Member

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  23. Sep 27, 2018 at 7:11 PM
    #23
    KB Voodoo

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    I hated the idea at first, but a 9" screen, with higher resolution, being even closer to your eyeballs, sounds awesome.

    IOS 12.......please turn out to be shit.
     
    Last edited: Sep 28, 2018

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