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ICON Vehicle Dynamics BUYER BEWARE!!

Discussion in 'Suspension' started by shannon, Mar 13, 2023.

  1. Mar 13, 2023 at 5:56 PM
    #1
    shannon

    shannon [OP] New Member

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    shannon
    Manitou Springs, CO
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    Just a heads up if you're thinking about going with an Icon suspension. I bought a stage 8 icon kit and had it installed early 22. Both rear shocks are leaking like sieves. I have less that 10,000 miles on them and nothing crazy has been done with them on. I called their customer service and they told me they were outta warranty and I could ship them to them and pay for rebuilds. I get the 1 year thing, but FFS, only 10,000 miles on a high end remote resi shock? I've emailed them pics a week ago and have heard zip. Be careful where you spend your money. It's all good til it isn't. @Icon_Adrian
     
    Last edited: Mar 13, 2023
    king.cong.1119 and BlueRibbon4x4 like this.
  2. Mar 13, 2023 at 6:00 PM
    #2
    Sunnier

    Sunnier Pity the warrior that slays all his foes

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    Sunny
    San Diego, CA
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    2017 Inferno Tundra DC TRD & Longtravel 1st Gen, Banner/ HulkSmash build
    Have you got pics you can post?
     
  3. Mar 13, 2023 at 6:00 PM
    #3
    texasrho83

    texasrho83 DGAF#1

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    Charles
    Conroe TX
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    See build link
    Been reading about Icon's [lack of] customer svc for a while now. Not surprised. It's the #1 reason I don't have any Icon on my truck.
     
  4. Mar 13, 2023 at 6:26 PM
    #4
    Saltyhero13

    Saltyhero13 Throbbing Member

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    Fuel delete mod Cup holder upgrade
    Damn. Was just about to pull the trigger on the e-shocks (CDEV/IIC) system.
     
  5. Mar 13, 2023 at 6:30 PM
    #5
    shannon

    shannon [OP] New Member

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    Last edited: Mar 13, 2023
  6. Mar 13, 2023 at 7:10 PM
    #6
    TucsonTundra1794

    TucsonTundra1794 ASCM #6-11 I'll buy if you're willing to ship

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    Anthony
    Tucson, AZ
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    Damn, I've had my system on for about 18 months now and i have definitely put more then 10k on my truck. No leaks whatsoever but now it will be harder to notice because I just installed boots over the shocks. I have the same setup on my 2017. I will have to start inspecting them each oil change, sucks about the customer service considering what I went through to get them.
     
  7. Mar 13, 2023 at 8:46 PM
    #7
    shannon

    shannon [OP] New Member

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    What kinda boots did you put on?
     
  8. Mar 13, 2023 at 8:48 PM
    #8
    TucsonTundra1794

    TucsonTundra1794 ASCM #6-11 I'll buy if you're willing to ship

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  9. Mar 13, 2023 at 8:53 PM
    #9
    reywcms

    reywcms New Member

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    Too many mods to come
    Not the first I’ve heard of this issue and service from them.
     
  10. Mar 13, 2023 at 9:29 PM
    #10
    ColoradoTJ

    ColoradoTJ Certified tow LEO Staff Member

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    Calibrated Power 5 Tune pack, Allison 1000 tune, PPE deep trans pan, Cold/Hot CAC pipes, Banks CAI, PCV reroute, resonator delete, S&B 62 gal fuel tank, B&W GN hitch
    Do you want to keep these shocks or start with a different set?

    Second, why not learn to rebuild yourself? Looks like some tools will be needed, but now you are not waiting. Not going to lie to you, I wouldn't keep driving on these shocks leaking like they are unless you no longer want these shocks and plan to go into the trash bin.



    You will need: Specific tools, seal kit, shock oil specific to your shock. Next you will need a N2 charge kit or maybe know some lowlife moderator guy that lives in the same city that has one.

    Another option is to contact someone that answers the phone and has great customer service. Check our vendor section. I have used both of our shock vendors and they are worthy of your business.

    https://www.tundras.com/forums/accutune-offroad.135/

    https://www.tundras.com/forums/downsouth-motorsports.44/
     
  11. Mar 13, 2023 at 9:34 PM
    #11
    TucsonTundra1794

    TucsonTundra1794 ASCM #6-11 I'll buy if you're willing to ship

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    I've heard of this lowlife moderator. Keeps popping up everywhere...
     
  12. Mar 13, 2023 at 9:41 PM
    #12
    texasrho83

    texasrho83 DGAF#1

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    Charles
    Conroe TX
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    See build link
    I'm currently talking to Steve at @AccuTune Offroad to rebuild the shocks in the Bulletproof kit I acquired. He's sending a quote soon.
     
    TucsonTundra1794 and ColoradoTJ like this.
  13. Mar 13, 2023 at 9:42 PM
    #13
    ColoradoTJ

    ColoradoTJ Certified tow LEO Staff Member

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    Calibrated Power 5 Tune pack, Allison 1000 tune, PPE deep trans pan, Cold/Hot CAC pipes, Banks CAI, PCV reroute, resonator delete, S&B 62 gal fuel tank, B&W GN hitch
    Never ending...
     
    GODZILLA, dittothat, landphil and 2 others like this.
  14. Mar 13, 2023 at 9:43 PM
    #14
    ColoradoTJ

    ColoradoTJ Certified tow LEO Staff Member

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    Calibrated Power 5 Tune pack, Allison 1000 tune, PPE deep trans pan, Cold/Hot CAC pipes, Banks CAI, PCV reroute, resonator delete, S&B 62 gal fuel tank, B&W GN hitch
    He has a pretty good supply of new shocks too, which most places do not.
     
  15. Mar 13, 2023 at 10:54 PM
    #15
    georgiey22

    georgiey22 Moving to Idaho

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    Good to know, cancelling my order now. Will stick with Fox or King.
     
    TheBeast, Tom, EvoTundra and 2 others like this.
  16. Mar 13, 2023 at 11:34 PM
    #16
    Booney

    Booney New Member

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    That just sucks. First there is the aggravation of the failure, then time to try to get them to do something, time the truck is down, time spent trying to figure out how to get it fixed and time actually getting it fixed, not to mention the money involved.
     
  17. Mar 14, 2023 at 4:47 AM
    #17
    azTony

    azTony member since sept, 2017 and over 1,600 messages

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    Sun Lakes, AZ
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    *** OV Tune Order #4481 *** ECU 0CN21 ***
    2018 Tundra Platinum with Icon Stage 9 w/3.0 and billet UCA, Harrop Elockers, 5.29 on 37’s
    What kind of maintenance have you done since it was installed? If you wheel a lot more than normal then they need to be checked and addressed each time out. I put boots on my rear shocks but don’t ask Icon for any help finding what size is needed. After asking three shops about boots and part numbers it seemed like a Benny Hill episode, never got the part number.
     
  18. Mar 14, 2023 at 4:52 AM
    #18
    azTony

    azTony member since sept, 2017 and over 1,600 messages

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    *** OV Tune Order #4481 *** ECU 0CN21 ***
    2018 Tundra Platinum with Icon Stage 9 w/3.0 and billet UCA, Harrop Elockers, 5.29 on 37’s
    I had inquired about learning how to rebuild shocks and was told that it was a strange thing I wanted to do for retirement. Needless to say no more information on when and how to get into learning to rebuild these. Getting answers lately is like pulling teeth from a chicken. Thanks for the post
     
    ColoradoTJ[QUOTED] likes this.
  19. Mar 14, 2023 at 4:54 AM
    #19
    azTony

    azTony member since sept, 2017 and over 1,600 messages

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    *** OV Tune Order #4481 *** ECU 0CN21 ***
    2018 Tundra Platinum with Icon Stage 9 w/3.0 and billet UCA, Harrop Elockers, 5.29 on 37’s
    I really wish I knew better back when I purchased and I would have went the King path. I even put the best Icon on my wife’s new 4Runner. Teach me to be loyal when it is a one way street
     
  20. Mar 14, 2023 at 5:21 AM
    #20
    BlueRibbon4x4

    BlueRibbon4x4 Let’s color match it

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    I’ve heard the same about Icon from many people. Repeatedly these folks get their shocks rebuilt and they end up leaking again. Seems if they don’t leak, you’re just one of the lucky ones. Even if they come through and rebuild them under warranty, you’re still paying or going through the labor of installation. Then just worrying that they’ll leak again.
     
  21. Mar 14, 2023 at 5:34 AM
    #21
    ColoradoTJ

    ColoradoTJ Certified tow LEO Staff Member

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    Calibrated Power 5 Tune pack, Allison 1000 tune, PPE deep trans pan, Cold/Hot CAC pipes, Banks CAI, PCV reroute, resonator delete, S&B 62 gal fuel tank, B&W GN hitch
    All shocks will leak over time. I service mine every two years depending on use. Sometimes every year or if a seal goes.

    Seal kits are on standby, shock oil in the shelf next to the N2.
     
  22. Mar 14, 2023 at 7:17 AM
    #22
    crikeymike

    crikeymike ExitOffroad.com

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    The seal system they use just doesn't hold up. That's the main problem.
     
  23. Mar 14, 2023 at 7:20 AM
    #23
    texasrho83

    texasrho83 DGAF#1

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    I've never had issues with my Foxes. I'm sure King is worth the hype but I feel as though Fox is underrated. I don't see Toyota putting Kings on the Pros though ;)
     
    Last edited: Mar 14, 2023
  24. Mar 14, 2023 at 7:24 AM
    #24
    AccuTune Offroad

    AccuTune Offroad New Member Vendor

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    Fox shocks FYI, we don't work on Icon stuff. :thumbsup:
     
    ToyoMafia, dittothat, 831Tun and 6 others like this.
  25. Mar 14, 2023 at 9:03 AM
    #25
    ColoradoTJ

    ColoradoTJ Certified tow LEO Staff Member

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    I guess that says it all gents. :rofl:
     
  26. Mar 14, 2023 at 9:04 AM
    #26
    shannon

    shannon [OP] New Member

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    shannon
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    That is good advice. The shocks are already off the truck. I found someone to do them locally. My next step is to acquire the know how and tools to do it my self. I'm not in the position to take on another project time wise right now. Thanks for the links!
     
    ColoradoTJ[QUOTED] likes this.
  27. Mar 14, 2023 at 9:05 AM
    #27
    ColoradoTJ

    ColoradoTJ Certified tow LEO Staff Member

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    Fox shocks are arguably the best in the biz. Kings are good, but Fox uses better components and for the increase in cost (I'm assuming here).
     
  28. Mar 14, 2023 at 9:06 AM
    #28
    ColoradoTJ

    ColoradoTJ Certified tow LEO Staff Member

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    Who is doing them locally?
     
  29. Mar 14, 2023 at 9:11 AM
    #29
    ColoradoTJ

    ColoradoTJ Certified tow LEO Staff Member

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    At a minimum I would get a N2 setup. You really need to be checking pressure every 2-3 months. I can't tell you how many times someone from TacomaWorld or this place has had low nitrogen pressure when they stopped over.
     
    dittothat, 831Tun and reywcms like this.
  30. Mar 14, 2023 at 9:24 AM
    #30
    shannon

    shannon [OP] New Member

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    Jed at Armorology in the Springs
     
    ColoradoTJ[QUOTED] likes this.

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