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First Dealer Service and I'm Pissed....

Discussion in '3rd Gen Tundras (2014+)' started by RowdyRon, Nov 16, 2015.

  1. Nov 16, 2015 at 1:50 PM
    #1
    RowdyRon

    RowdyRon [OP] Not too old to play

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    Deck rail system, Bed divider, door sill protectors, LED reverse light bars, Aries Bull Bar with 28" 180 watt LED light bar, LED step lights, LED bed lights, driver-side grab handle, TRD Rear Sway Bar, BedRug bed mat and tailgate mat, Morimoto Fog Lights, more to come.....
    Forgive the rant but I just received my first service oil change on my 2015 Tundra and need to purge some steam. Whoever the "technician" was who did my service didn't put the screws/bolts back into remounting my skid plate. Just got off the phone with the service manager from my dealership and got a double handful of him about the shoddy work they provided. They will be rechecking everything and replacing the screws/bolts Wednesday morning bright and early. I realize everyone can have a bad day but not with my truck. I will not be so trusting of the dealership (Toyota of NW Arkansas) going forward. Really does shake your confidence in their service when they can't get an oil change right. There, now I feel better. Thanks.
     
    soloshairtrigger likes this.
  2. Nov 16, 2015 at 2:01 PM
    #2
    Sean266

    Sean266 #ThinBlueLine Staff Member

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    At least they're making it right and will correct it. Techs are human too, and can forget things on occasion.
    I'm sure the service manager counseled said employee.
     
    dcsleeper408 and MotoTundra like this.
  3. Nov 16, 2015 at 2:43 PM
    #3
    mdavis

    mdavis Tiger Life

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    And another story to back my decision about not using the "free maintenance" Toyota offers. I know it doesn't happen all the time but if you can forget to put the screws to the skid plate back in, you can forget to put oil back in. Like I've said before, the guys changing oil are of the younger, less experienced techs. They are not lifers like the guys doing major repairs. OP sorry you had this happen, it will be hard to trust them again.
     
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  4. Nov 16, 2015 at 5:25 PM
    #4
    matluth

    matluth Fish On!

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    18"X9" FN BFD's rims, 295/70R/18E Cooper Discoverer STT Pro's, upgraded to Old Man EMU coil-overs/shocks. Toytec shackles Next: true dual exhaust, new UCA's.
    Agreed. Since I no longer do my own oil changes, due to the pain in the ass it has become, I always do a final check myself before my truck is lowered. Mistakes can happen. Best to catch it before you drive off. If you do catch something and tactfully/politely point it out, there is a good chance that the next time you take it back to the dealer, you will get a benny from your Toyota service adviser. Bet on it.
     
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  5. Nov 16, 2015 at 5:57 PM
    #5
    RowdyRon

    RowdyRon [OP] Not too old to play

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    Deck rail system, Bed divider, door sill protectors, LED reverse light bars, Aries Bull Bar with 28" 180 watt LED light bar, LED step lights, LED bed lights, driver-side grab handle, TRD Rear Sway Bar, BedRug bed mat and tailgate mat, Morimoto Fog Lights, more to come.....
    Thanks for the suggestion, Matt. I'll be checking a lot closer before I leave the dealership in the future.
     
    matluth likes this.
  6. Nov 16, 2015 at 6:02 PM
    #6
    matluth

    matluth Fish On!

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    I know it sucks that you had an issue the first time to the dealer. We are lucky here in the Denver area. Both East and West Stevinson's Toyota dealerships are top notch. Especially "West" where @LOTSOFTOYS works. (Jace, do I get a benny for the props? heh heh).
     
  7. Nov 16, 2015 at 6:57 PM
    #7
    LOTSOFTOYS

    LOTSOFTOYS New Member

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    Hahaha Thanks Matt. And u hear u op, it probably strikes a nerve when the first time in for service something doesn't go right. Majority of the quick lube guys are younger, fresh out of school guys. I know at my store, there are some pretty Brite ones, then there are some "challenged" individuals;) lol. But they wouldn't have a job there if they didn't atleast know how to do a standard service. If it happened alot, they'd be fired.

    I really push customers to develop relationships with advisors or managers... hell when my manager had a good customer that returns time and time again, sometimes he gives me the work... he trusts me alot. From a customers point of view, if you are nice to them, polite, understanding and a returning customer... 100% that advisor will give u bene's

    Good luck man, hope that store corrects everything for u. And remember everyone makes mistakes
     
    RowdyRon likes this.
  8. Nov 16, 2015 at 8:01 PM
    #8
    JC303

    JC303 New Member

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    @LOTSOFTOYS i trust Jace with my truck and feel lucky that I was introduced through the forum. Thanks @Sean266. Sorry that happened but at least most dealers will do there best to right any wrong. Good luck!
     
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  9. Nov 16, 2015 at 8:06 PM
    #9
    swede78

    swede78 New Member

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    i'm not sure about the techs doing the servicing part at the dealers are condidered "skilled labor techs" but if i forgot to install some bolts at my job i would have my manager and most likely the FAA on my ASS [A&P MECHANIC] and just think i'm not even considered a "skilled mechinech"
     
    matluth likes this.
  10. Nov 16, 2015 at 9:05 PM
    #10
    Tacogrande

    Tacogrande New Member

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    I would be real mad also. I am considering not even taking my free services at all. I have a friend who owns a quick lube shop and he will do the job and let me in the pit to explain everything and let me watch and help.
    I always have a bad feeling when someone works on my trucks it is like i automatically feel like they are going to mess something up on purpose.
    Now let me ask this....If you dont use your free Toyota Care services, does that affect your warranty?
     
  11. Nov 17, 2015 at 12:47 AM
    #11
    CMB

    CMB New Member

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    Not nearly enough room here!
    While Tacogrande's waiting on his answer,here's what I've done to my Skidplate to eliminate any "fastener issues".

    0503150903.jpg
     
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  12. Nov 17, 2015 at 2:13 AM
    #12
    swede78

    swede78 New Member

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    tacogrande,if your friend owns a quick lube shop i would expect that he would know how to change the oil so you would not have to explain how to do it. on the other hand mabye he will let you do it your self.
     
  13. Nov 17, 2015 at 2:14 AM
    #13
    swede78

    swede78 New Member

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    cbm, thats cool just make the opening bigger or put a door in like you did to get to the filter.
     
  14. Nov 17, 2015 at 4:06 AM
    #14
    tibadoe

    tibadoe New Member

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    Agree. Even though my local dealer seems to have a decent service department, I ditched the two "free" oil changes on both of our vehicles. I do all the services myself and enjoy every minute of it. Just knowing it's done right the first time is worth it. I keep excellent records to show all services are completed in hard copy, on pc, and Toyota Owners site. Way to many stories of broken/over torqued/missing bolts, wrong oil, no oil, sloppy work, questionable work, dented body panels....... the list goes on.
     
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  15. Nov 17, 2015 at 5:04 AM
    #15
    Wilbur

    Wilbur New Member

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    My dealer left a lug nut off one time, if that makes you feel any better. I just did my first oil change on the truck, and was sure to check everything to see if the dealer screwed anything up for the past 25k miles. I was pleasantly surprised. No cross threaded bolts or missing pieces. However the oil drain plug must have been put on by the hulk. Bastard was reluctant to come off... I guess i got lucky on having a good Toyota stealership.
     
  16. Nov 17, 2015 at 5:15 AM
    #16
    RowdyRon

    RowdyRon [OP] Not too old to play

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    To protect your warranty, I think all you need to do is be able to prove (receipts, work orders, etc.) that the work was done.
     
  17. Nov 17, 2015 at 5:23 AM
    #17
    Wilbur

    Wilbur New Member

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    Your right, Jace explained this to me in the ask a Toyota mechanic thread.
     
  18. Nov 17, 2015 at 5:27 AM
    #18
    RowdyRon

    RowdyRon [OP] Not too old to play

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    That is a great looking mod to your skid plate! I may consider doing something similar to mine.
     
  19. Nov 17, 2015 at 5:30 AM
    #19
    Sean266

    Sean266 #ThinBlueLine Staff Member

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    ^^^ was going to say this. Pretty much from what I have gathered
     
  20. Nov 17, 2015 at 7:03 AM
    #20
    matluth

    matluth Fish On!

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    FOD is never good. heh heh.
     
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  21. Nov 17, 2015 at 4:00 PM
    #21
    Lee's rig

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    I am pretty fed up with my service as well. They screwed up simple rear shock replacement and blamed it on a broken bushing ( left out accidentally ) was the real case. Take for ever for simple services. Now I can't find my insurance and registration after recent visit. I always leave in glove box for each truck for my company. Not there any more. I called and obviously I got nowhere ...... So now a couple of hours at the DMV in nj. Fun. Rather change my oil. Lol
     
  22. Nov 17, 2015 at 4:36 PM
    #22
    matluth

    matluth Fish On!

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    I think one reason why we have it so good here in Denver is that most of the mechanics/service people at the dealers drive Tundras, Tacomas, FJ's and are usually heavily modded. The people I've come across with at the dealer really seem to enjoy what they are doing. I personally prefer a specialist who knows my truck inside and out, not a jack of all trades/makes. There are good independents out there but are few and far between. Good luck luck getting an independent to properly perform an auto trans fluid change on your 2nd/3rd gen Tundra when it's time.
     
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  23. Nov 17, 2015 at 5:22 PM
    #23
    matluth

    matluth Fish On!

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    I've seen where a hole was cut but setup is very nifty indeed. Great mod.
     
  24. Nov 17, 2015 at 5:31 PM
    #24
    Lee's rig

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    That is a great mod
     
  25. Nov 17, 2015 at 7:09 PM
    #25
    Tacogrande

    Tacogrande New Member

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    I completely agree. For anything other than oil changes i would only have a Toyota dealer do the work. I have had too many bad experiences getting my GMC worked on at indep. shops.

    I wish i could just sit there and watch my truck when it is getting worked on.
     
  26. Nov 18, 2015 at 5:19 AM
    #26
    matluth

    matluth Fish On!

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    I like working on my truck to a degree. I just got tired (old) of dealing with the oil disposal, and messing with the filter removal, etc. Besides you can get some pretty good deals on oil changes nowadays.
     
  27. Nov 18, 2015 at 9:13 AM
    #27
    Lee's rig

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    I also agree if they know what they are doing would rather them do it but alot of them do not. I live in jersey and they ( sales and service people are lack luster ). Oil changes are not a good deal if the forget to add oil or cross thread oil plug ect... In my case they lost my registration and insurance card one time and the other they didn't install a metal washer for rear shock. My dealership screwed up twice in two years. Once a year with me. How many other people 's did the fix improperly or made it worse. I rather do it myself even if I don't know how to I will figure it out. My employee and I did a water pump and timing belt on his Audi. Saved him 1500$ and car still runs perfectly. I am no means a mechanic but that just shows you the lack of knowledge or care some of the people at dealership has.
     
  28. Nov 18, 2015 at 10:18 AM
    #28
    flynbyu2

    flynbyu2 I'm your huckleberry...

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    I wonder why more vehicles don't use the setup the Gen2 Tacoma had......the oil filter sits right up top where you can easily remove and replace it. Also has a nice little nipple for attaching a hose that you can run to an oil drain pan. Oil and filter change in 15 minutes!
     
  29. Nov 18, 2015 at 12:12 PM
    #29
    tibadoe

    tibadoe New Member

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    It's not that hard at all. Just make sure you have the correct parts and tools. After you get a change or two under your belt and you get a routine going, it gets easier each time.
     
  30. Nov 18, 2015 at 1:46 PM
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    Oil changes arent hard and yes you get into a routine. Water pump and timing belt on Audi is a bit more difficult and no routine to get into. gets done probably once or maybe twice the whole life of car unless you work for dealer and that is all you do. What I am saying I don't work as a mechanic, but I can probably do a better job than the people at the dealers around me because I care and want things done Right. There is no excuse for basic services getting messed up. No reason why my rear shock was installed wrong. If he wasn't sure as to how it went on all he had to do is look at the other side . alot of these service guys don't give a shit. It is just a paycheck for them and it isn't thier car. Then service manger tells me it be ause of my lift. Bs stories they try to pull on unsuspecting people. Told him I did the lift in my driveway and not to try to bs me . I am not the other 90% that will buy his bs. To boot they wrote it up as a defective bushing and under warranty when it really was the mechanic not doing his job right. Now no one will ever know that that mechanic is horrible. I am sure it didn't even get back to the mechanic that he f upped, so how is he to correct his mistakes in the future if he doesn't know he making them. Bought Toyota because of the horrible service from ford. I won't step into a ford dealer because of it. It now looks like I have to go to different Toyota dealership for service. My neighbor just moved into the block and is service manager at a Toyota near me. I am going try to use him seeing how he lives on my block and seems like because of that the service may be better. Why don't the dealers understand that service IS huge when alot of people make car buying decitions. I went to Toyota partly because fords service sucked
     
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