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Dealing with headlight revolution

Discussion in '2.5 Gen Tundras (2014-2021)' started by Rider0120, Feb 19, 2020.

  1. Feb 19, 2020 at 12:47 PM
    #1
    Rider0120

    Rider0120 [OP] New Member

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    Bucks County, Pa
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    2018 White double cab SR 4x4 long bed
    Ranch Hand full replacement bumper
    What is everyone’s experience with HR? I ordered light from them, some were back ordered and that a little annoying but understandable. What isn’t tolerable is they won’t return a phone call 3 times using the call back feature. I’ve also emailed them with no reply.
     
  2. Feb 19, 2020 at 12:59 PM
    #2
    Pinay

    Pinay New Member

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    Mahal kita Kuya
  3. Feb 19, 2020 at 1:00 PM
    #3
    purplenova

    purplenova Not a new member

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    Tom
    Ohio
    Vehicle:
    2016 Tundra Crewmax SR5
    Pillar Tape, Bullet Liner, 20% Tint, Tyger Star Armor Kenwood amp & AudioControl LC7i Tech12volts JL Tweeters
    Ely010606 likes this.
  4. Feb 19, 2020 at 1:14 PM
    #4
    Headlight Revolution

    Headlight Revolution New Member Vendor

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    #18773
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    905
    Atlanta, GA
    You got me now! Not sure what the deal is with the no call back, that is all automated and we clear the queue before the end of each day out of the 600+ Calls we receive daily! Nobody should be "Dealing" with us, we want to make every person who works with us have the best experience possible. You are very important to us!

    This is precisely why I made this account, so you have a more direct line of contact! @Rider0120 , can you PM me your order details and the situation at hand? Shoot me a Number too and I'll shoot you a call in 5 Minutes!

    -Caleb @ HR
     
    Last edited: Feb 19, 2020
  5. Feb 19, 2020 at 1:18 PM
    #5
    SC_TRD

    SC_TRD Big BASTRD 4x4 Enthusiast

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    Colin
    Round Rock, Tx
    Vehicle:
    2012 CrewMax & 2008 Sequoia
    This is the type of service I got with HR when I ordered last time! They respond directly and very quickly. They took really good care of me, and even honored their Black Friday Deal for me after the fact given I tried ordering after the sale technically closed due to time zone differences.

    Keep up the good work guys!
     
  6. Feb 19, 2020 at 1:27 PM
    #6
    Headlight Revolution

    Headlight Revolution New Member Vendor

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    I'm here for you guys! I try to be as active on here as possible, but technically this Forum Account isn't even my job so I'm really only supposed to do this Off the Clock. LOL! If anyone needs anything at all, please reach out to me and I'll get it taken care of. :)
     
  7. Feb 19, 2020 at 2:04 PM
    #7
    Sas

    Sas Humor is everywhere

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    OKC, OK
    Vehicle:
    '17 SR5 CM TSS 4WD MGM 5.7 FF
    Lost track after #1.
    My experience with them has been excellent (as evidenced here as well).
     
  8. Feb 19, 2020 at 2:07 PM
    #8
    TemujinNomad

    TemujinNomad New Member

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    HR has one of the best customer service team around. Always above and beyond.
     
    Headlight Revolution likes this.
  9. Feb 19, 2020 at 2:11 PM
    #9
    focal

    focal and the Warthog

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    Nikolai
    VA / NC
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    2011 Tunda Rock Warrior 5.7 DblCab
    Caleb, since you’re here, do you know if the backordered GTR Ultra 2’s will be in tomorrow? Thanks!

    edited time frame
     
    Headlight Revolution likes this.
  10. Feb 19, 2020 at 2:28 PM
    #10
    Headlight Revolution

    Headlight Revolution New Member Vendor

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    Atlanta, GA
    I'd be happy to check my man! Which bulb style specifically?
     
    focal likes this.
  11. Feb 19, 2020 at 2:45 PM
    #11
    focal

    focal and the Warthog

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    First Name:
    Nikolai
    VA / NC
    Vehicle:
    2011 Tunda Rock Warrior 5.7 DblCab
    Damn, sorry. H7’s.
     
    Headlight Revolution likes this.
  12. Feb 19, 2020 at 2:49 PM
    #12
    Tchase

    Tchase MostlyLurk

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    Buckley WA
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    In work
    100% good experience from my experience
     
    Headlight Revolution likes this.
  13. Feb 19, 2020 at 2:51 PM
    #13
    Headlight Revolution

    Headlight Revolution New Member Vendor

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    Atlanta, GA
    Looking at the H7 Ultra 2 LED bulbs, my computer is showing an ETA of 3/19 but I don't think that is accurate... Can you PM me? I am in the process of getting a fresh ETA but I don't want to lose track of the conversation!
     
    focal likes this.
  14. Feb 19, 2020 at 8:04 PM
    #14
    ohmyheck

    ohmyheck New Member

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    2016 DC SR 5 w/ sweet valve stems
    Driver side handle, Shift knob, sway bar tonneau cover, leveled, 2018 OEM fogs, 275/70 KO 2's and sweet valvestems
    I,too have dealt with HR with a very favorable and personal contact when I had a question about change over to interior lights. They felt so sorry for me , they sent me a tee.
     
    focal and Headlight Revolution like this.
  15. Feb 19, 2020 at 8:37 PM
    #15
    realtorblake

    realtorblake Tundra Thunda

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    Redneckistan... aka Cypress, TX
    2019 Crewmax Platinum 5" Zone lift Fox 2.5 /OME suspension 12.5x35x18 ProComp's
    I have made 3 large orders from HR in the last 6 months for my Tundra and the wifes 4R. On the this last order, one of the bulb sets is back-ordered for about 7 weeks. I just wish they would have had the back-order info on the website. I imagine it is a 3rd party transaction and I understand that... That is the only complaint or gripe I have for HR. Great products for a good price. I wouldn't hesitate to order from them again.
     
    focal and Headlight Revolution like this.
  16. Feb 23, 2020 at 2:25 PM
    #16
    737fixer

    737fixer New Member

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    I ordered from them once slightly before Christmas and I sort of have mixed reviews. I ordered the GTR Lighting Ultra 2 headlights and immediately received an email that they were back ordered and would ship on 12/09/19. The problem was I ordered them on 12/20/19. Over the course of the next month and a half I emailed them 3 times without ever getting a response. I finally received an email that my product had shipped and received it very well packaged and perfect. Do they need better customer service - YES. Do they need to check their emails before sending them - YES. Here's the BIG & MAIN PROBLEM. They offer extremely competitive prices if not the best. Their YouTube videos are outstanding and really make install of virtually all their products easy. Their reviews seem pretty honest at least to the point of if its good its good and if its crap its crap. What they pick as the best may be debatable but it will be one of the best. Apparently they have grown a ton this past year and have moved into a much larger facility. The extras they offer with the videos and such will keep my business but they do need to improve their customer support and hopefully they will.
     
  17. Feb 23, 2020 at 2:43 PM
    #17
    41bigdawg

    41bigdawg Let the BIG DAWG Eat

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    Robert
    Tennessee
    Vehicle:
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    Magnum front, Iron Cross rear bumpers, SB Cold air intake and Gibson Metal Mulisha exhaust, Fender flares, Tow mirrors, 18" Outlaw wheels, 12k Smitty X2O winch, Tech 12v auto start, Firestone Air Bags, Pedal Commander, Devil Horns, etc...
    Nothing but good things to say about Caleb and HRev, ordered an interior light kit from them for my Tundra and one of the bulbs was the wrong color, sent an email and pinged Caleb on here and had 2 new bulbs of the right color and a cool t-shirt in the mail in a couple of days. Even got a note from the president of HRev making sure everything was good :) Cant beat that kind of service.
     
    Headlight Revolution likes this.
  18. Feb 23, 2020 at 2:54 PM
    #18
    HulkSmurf14

    HulkSmurf14 ...Weighted Average...

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    Tastefully enhanced...
    Sometimes ya' can't have sunshine without some rain...I have felt an amazing customer service experience and their patience with me has never been wrongfully perceived...if it was a 5 star rating system they would 100% without doubt get a 6 from me...well done HR and Caleb!
     
    Headlight Revolution likes this.
  19. Feb 23, 2020 at 3:50 PM
    #19
    InsaneAuto86

    InsaneAuto86 New Member

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    SE PA
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    I did not share your 5 star experience. GL
     
  20. Feb 24, 2020 at 5:22 AM
    #20
    Headlight Revolution

    Headlight Revolution New Member Vendor

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    Any way I can help out my man?
     
  21. Feb 24, 2020 at 8:25 PM
    #21
    jtdunc

    jtdunc New Member

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    2014 Tundra Double Cab - Magnetic Gray
    Ordered some LEDs headlight bulbs. Shipped on time. Very happy.
     
    Headlight Revolution likes this.
  22. Feb 24, 2020 at 8:35 PM
    #22
    Trdwillie14

    Trdwillie14 New Member

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    Billy
    Coastside
    Vehicle:
    2014 trd off road
    2.5 fox 2.5 ads triple bypass T/C uppers Nfab front bumper Westin rear Bajas Rci skids All pro sliders Icon rxt leafs Stt pros Method 701s
    Got help from Caleb @Headlight Revolution he answered all 7,306,417 questions lol. I went with a old pro housing but needed a good led that wouldn’t blind people but would give me good output I asked a ton he was on it helped so much. I got them super fast did the install and he was right on every aspect. I knew I couldn’t blow the 1k on new led oem but wanted better. I put these in and I’m so happy they blew me away. Service for me was 5 star.

    37D4252F-6F43-4404-96D8-7E6EBEDA4F21.jpg
    D13D5848-6DF7-4BAA-B69B-65F990D5737B.jpg
    A80A05BE-8D81-4430-A9B8-5E5B6053FE26.jpg
     
  23. Feb 24, 2020 at 10:35 PM
    #23
    1lowlife

    1lowlife Toxic prick..

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    Boo
    THE GREAT STATE OF TEXAS
    Vehicle:
    2014 MGM DC SR5
    I ordered LED license plate bulbs and LED amber front parking light bulbs from @Headlight Revolution for my 2014.
    Both failed within 3 months of the install.
    Their contacts for the bulbs are VERY thin and break VERY easily under normal operation.

    Did they replace them?
    Yes.
    Was it worth the PITA to replace the bulbs under warranty every 3 months?
    Nope, we all know what a bitch it is to remove the grille and headlights just to replace any bulbs...

    Replaced those bulbs with Sirius LED bulbs and still going strong...
    No failures after 8 months...
     
  24. Feb 25, 2020 at 3:48 AM
    #24
    Tundyfundy

    Tundyfundy Petunia The Tundra, and her sidekick Colbie

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    Magnetic Grey DC SR5 4x4 2016
    SUSPENSION: Bilstein 6112 coilover (1.9") w/ Powder Coated Springs and Spring Perch (TRD Red), JBA Upper Control Arms, Bilstein 5160's w/Billet Aluminium Reservoir Brackets, +3 Coachbuilder Shackles, Diff Drop Kit, Carrier Bearing Drop Kit, Brakeline Extensions, ABS Extension, Poly Bushings for Leafs, Coachbuilder Shims (2 Each Side), Coachbuilder Bumpstop Extensions, TRD Rear Sway Bar, TRD Front Sway Bar, Air Lift 5000 airbags w jounce bumpers. WHEELS AND TIRES: BF Goodrich KO2's 275/70/r18, BORA wheel spacers 1.25", TRD Wheel Caps,TRD Valve Stem Caps, Spare Tire Lock PERFORMANCE: Bullydog GT Tuner(Performance Tune), TRD Intake, TRD Dual Exhaust (with Modified Exhaust Hangers for Levelling Tail Pipe),TRD Brake Pads, TRD Oil Cap (US), TRD Radiator Cap, TRD Oil Filter, Optima Yellow Top Battery,GP Battery Distribution Blocks PROTECTION: PNP Engineering Type 4 Rock Sliders (With Full Dimple Plate) ,ADD Stealth Fighter Rear Bumper w Red/Blk Shackles and Custom Stomp Pad, TRD Skid Plate with ReadyLift Spacer Kit, Victory 4x4 LCA Skid Plates, JOMAX ABS Sensor Armor, Rear Diff Breather Mod, ARK splash guards INTERIOR: Husky Liners X-Act (Front and Full Coverage Rear and Front Weather Beater Trans Hump), Interior LED Bulbs, WheelSkins Genuine Leather Steering Wheel Cover(EuroPerf), Clazzio Genuine Leather Seat Covers(BLK/DRK GRYwith custom stitching and embroidered headrests), Clazzio Seat Heaters (Front and Rear), Entune Startup Screen MOD, Entune Off Screen Mod, Tinted Windows with Windshield Visor, AJT Key Fobs,Eagle Claws Floor Mat Clips, Bodyglove Visor Organizer,Custom Door Cup Inserts, Glass Break Sensor,AJT Radio Knobs EXTERIOR: Full Debadge, LED Brake Light Bulbs, LED Rear Turns, LED Reverse, LED Plate Lights, LED Cargo Lights, LED Third Brake Lights, LED Front Marker Lights, LED Fog Light Bulbs, Lamin-X Fog Light Covers (Amber),2018 OEM LED Headlights, iHacker harness, VLED Universal Puddle Lights, VLED Interior Footwell Lighting (Front and Rear),VLED Extreme Amber Fornt Turns, NSV Knight Rider Light bar, Baja Designs Sport Squadron Pods in Rear Bumper (Driving/wide), Painted Red Tow-hooks, Bed Rail System, Blind Spot Mirrors, Hitch-safe, Tail-gate lock, EAG Raptor Grille, Custom Grille Badge,Full Vinyl Wrap (Matte Black/Matte Pine Green Mettalic), Charvonia Designs Tie Bed Tie-Downs, Bull Ring Bed Rail Anchors, Line-X, Tundra Bed Mat, Bakflip F1 Bed Cover SOUND: Noico 80Mil Sound Deadening and Noico 170 Mil Thermal Insulation (All 4 Doors, Roof, Floors, Rear Panel, Dash). Hertz Uno K170's Component Speakers (Front Doors with Upgraded Sail Panels), Hertz Uno K170 Coaxial Speakers (Rear Doors), JBL C1-075ct Tweeters (Total 4) in Side Dash and Center Speaker, JBL Stadium 5 Amp w/Remote Bass Adjustment Knob and Amp Rack, 12" Infinity Reference Subwoofer in Custom Enclosure w/ “TUNDRA” Logo, Fast Rings Foam Speaker Rings System(4 Doors), Fix 86 DSP
    Replaced every bulb on my truck with HR replacements. Also got the NSV light bar. Nothing but good things to say about them. No business Is perfect and sorry you had to draw the short straw.

    All my bulbs are still functioning as they should. Only issue is since I ordered a bunch of bulbs at once they all came in one box and it was hard to know which were which. I called HR and they set me straight.

    @Headlight Revolution are you guys planning on carrying the NSV air compressor?
     
    Headlight Revolution likes this.
  25. Feb 25, 2020 at 7:35 AM
    #25
    Headlight Revolution

    Headlight Revolution New Member Vendor

    Joined:
    Aug 30, 2018
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    #18773
    Messages:
    905
    Atlanta, GA
    Good to hear my man!

    Not sure if we are bringing on something along those lines, it isn't really Lighting related, but it's a damn cool product! Doesn't hurt to run the idea past Bossman.
     
    Tundyfundy likes this.

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