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4x4truckleds.com, Bad experience and not worth the savings

Discussion in 'General Tundra Discussion' started by typerlegend, Mar 31, 2021.

  1. Mar 31, 2021 at 7:04 PM
    #1
    typerlegend

    typerlegend [OP] Will work for Mods

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    Will
    SoCal, North Orange County
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    2020 Super White Tundra SR5 TRD Sport
    Kicker sound system. Kings 2.5 Adjustables Total Chaos UCA Total Chaos 3/4' Rear Shackles 17' Methods 703s KO2 35/12.5/17 Baja Design Amber Squadron Sport Fogs
    Hi guys,

    I'm not here to bash on a company but rather to give everyone a warning when dealing with 4x4truckleds.com.

    *I am not trying to get free lights, or free anything. I simply left a review when they email for a review that started a conversation for Adam Daley at 4x4truckleds.com. Maybe he's the owner?

    *apparently, Baja Designs 30day Satisfaction gurantee on applies to non-used lights. I do not understand how that is a 30day satisfaction guarantee but ok.

    here is the timeline:

    1. I bought Non-SAE Squadron Fogs from 4x4truckleds.com. I installed them and found out that they were too bright for everyday driving. I contacted them to see if I can exchange them within the 30-day guarantee window. I was told because I installed them I can not return them and they recommended buying the SAE version which I did and just moved the ones I already have to my ditch light.

    2. I reached out to Baja Design directly and received a different answer including on the forum from a Baja Design vendor. Here's my questions to them:

    [​IMG]
    Baja Designs

    Do vendors have to follow your 30-day guarantee? 4x4truckleds.com does not if the lights are used. So is it a 30day if we don't use them?
    Yes, they should. Our policy is typically that if the lights have been used, you will have to pay a restocking fee (we cannot sell them as new, and they go on our scratch and dent rack).

    You can read the policy here. Feel free to PM me if you'd like me to connect you with a sales/customer service rep to analyze your situation.

    3. I emailed Adam at 4x4truckleds.com with this information to get clarification and was told I quote:

    "Baja won’t take a used item back under their policy... nor will we - once an item is used we don’t take it back "


    4x4truckleds.com Rep Adam Daley has been very rude and telling me I am making things up and lying. And it has to be brand new to be returned for the 30-day guarantee.

    2. The SAE pair I bought came in a damaged box and no sticker and seems like it was returned or used. I reach out again to the vendor and was told they are new and sometimes Baja guys forget to put the stickers in. I was ok with that. I installed them and the passenger side is dimmer than the driver side. I have reached out to Andrew at Baja and he sent me a forum to get the one side repaired. no problem.

    I'm not trying to get free stuff, not trying to get free lights. I'm just trying to understand this 30-day guarantee of the Bajas. I am being called a lair for Adam at 4x4truckleds.com. He is the one that reached out to me after I left an average review on their review email.

    All the Baja design reps have been amazing, FYI.
     
    Last edited: Apr 1, 2021
  2. Mar 31, 2021 at 8:25 PM
    #2
    Backslider

    Backslider Thirsty...

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    I just ordered some Diode Dynamics SS3 Pros from 4x4truckleds.

    Great pricing. Fast shipping. Arrived in tact and with stickers and candy.

    I feel like it would be interesting to see every single email exchanged, but we are being selectively shown just a few. Every story has two sides and it seems insane and hard to believe that a company would just burn a customer like this.
     
    YotaBro and Black Wolf like this.
  3. Mar 31, 2021 at 10:47 PM
    #3
    typerlegend

    typerlegend [OP] Will work for Mods

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    Kicker sound system. Kings 2.5 Adjustables Total Chaos UCA Total Chaos 3/4' Rear Shackles 17' Methods 703s KO2 35/12.5/17 Baja Design Amber Squadron Sport Fogs
    I agree with you. There is both sides. If you want I can share all my emails privately with you. I just realize after calming down that this guy can go after me from posting the emails. I will deal with Baja Designs privately. If you look up the business on BBB. the complaints are basically the same as what he emailed me.
     
  4. Mar 31, 2021 at 10:48 PM
    #4
    typerlegend

    typerlegend [OP] Will work for Mods

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    Kicker sound system. Kings 2.5 Adjustables Total Chaos UCA Total Chaos 3/4' Rear Shackles 17' Methods 703s KO2 35/12.5/17 Baja Design Amber Squadron Sport Fogs
  5. Mar 31, 2021 at 11:23 PM
    #5
    Bailey

    Bailey Enjoy Every Sandwich

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    I remember taking care of customers differently when I worked there. If I took care of them, they'd always spend more money down the road.

    Here is some text from the BD site:

    EXCLUSIONS:

    Items purchased through a Baja Designs authorized dealer must be returned through the dealer. Only available on LED auxiliary lights, LED light bars, and LED lighting accessories. Non LED products are covered by a 20 day return policy. If the product is returned it must be in "brand new" condition for resale at MSRP. Product that has been damaged in any way after the original purchase date will be excluded from this guarantee and a restocking fee will be applied.

    If you use the light but it doesn't show any cosmetic defects or signs of wear and tear, you get the full refund.

    Not sure what the restocking fee is but you should still be able to return a slightly damaged (used) product for less of a refund. I don't know if it's 20% or what.

    BD had a scratch and dent thread with discounted products that were returned and unable to be sold as new. They were still able to make some money on the lights. That thread was really popular
     
  6. Apr 1, 2021 at 4:16 AM
    #6
    eyecandynsx

    eyecandynsx New Member

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    Oh god this guy is here too?! He got booted from one of the f150 forums. He spammed every and any post with his stuff. I would never buy from this dude even if he half the price of everybody else.
     
    typerlegend[OP] likes this.
  7. Apr 1, 2021 at 6:10 AM
    #7
    T-Rex266

    T-Rex266 Elon approved Staff Member

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    4x4truckleds? Not here
     
  8. Apr 1, 2021 at 6:19 AM
    #8
    Puppypunter

    Puppypunter New Member

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    Totally off topic, but can you direct me to said F150 forum?
     
  9. Apr 1, 2021 at 11:20 AM
    #9
    eyecandynsx

    eyecandynsx New Member

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    f150forum.com
     
  10. Apr 1, 2021 at 12:15 PM
    #10
    Kung

    Kung Dead sexy

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    Spiffy console tray Spiffy N-Fab steps Spiffy Katzkin seats
    I remember being there for that! I just now made the connection.

    (BTW, this forum is head and shoulders above F150Forum. :) )
     
    Hightide and toyofan87 like this.
  11. Apr 1, 2021 at 1:15 PM
    #11
    Puppypunter

    Puppypunter New Member

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    Thanks! I’ve been kicking around doing a harness for the Meso hitch light for the Ford. Need to find a guinea pig :)
     
  12. Apr 1, 2021 at 1:52 PM
    #12
    memario1214

    memario1214 Hotshot Offroad Staff Member Vendor

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    I'm messing with the Tundy right meow.

    And I can definitely find a donor F-150.
     
    YotaBro likes this.
  13. Apr 1, 2021 at 2:24 PM
    #13
    Puppypunter

    Puppypunter New Member

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    Nice :) You know where I’m going with this....
     
  14. Apr 1, 2021 at 7:23 PM
    #14
    Bailey

    Bailey Enjoy Every Sandwich

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    He hated me. He'd call the dealer sales managers nearly every day saying I was stealing his customers :rofl:
     
  15. Apr 2, 2021 at 3:11 AM
    #15
    eyecandynsx

    eyecandynsx New Member

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    Ive always had F150's when I had a truck. We are looking to get into another truck this summer and just reading all the issues and problems on F150's lately brought me over here... Seems like the biggest complaint is the trans cooler. I can live with that!
     
  16. Apr 2, 2021 at 4:08 AM
    #16
    Squatting Pigeon

    Squatting Pigeon Squattingpigeon.com Staff Member

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    It’s a conspiracy, man. :tinfoilhat:

    I’m 40,000 trouble free miles in with no transmission cooler. We’ll see about the next few hundred thousand.
     
    eyecandynsx[QUOTED] likes this.
  17. Apr 2, 2021 at 5:07 AM
    #17
    hagrid

    hagrid The most diverse of Diversity Hires!

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