1. Welcome to Tundras.com!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tundra discussion topics
    • Transfer over your build thread from a different forum to this one
    • Communicate privately with other Tundra owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

15K Toyota care maintenance service

Discussion in '3rd Gen Tundras (2014-2021)' started by LKSR5-14, May 30, 2018.

  1. May 30, 2018 at 8:21 PM
    #1
    LKSR5-14

    LKSR5-14 [OP] New Member

    Joined:
    Feb 8, 2017
    Member:
    #6265
    Messages:
    318
    Gender:
    Male
    Chicago Northwest suburbs, Illinois
    Vehicle:
    2016 Tundra SR5 DC
    Tundra SR5 DC 2016 Upgrade: pro wheels, headlights retrofit, head unit Kenwood 694s, bed cover, lineX, Viper security and starter system, pro grille, tinted windows, LED lighting, black wrap on all end chrome corners, ceramic coating
    Read till end so you can get the point why I started my story with 30k service:

    I was at the dealer few months ago to do oil change on 25000 miles under Toyota care manufacturer service and I was told I'm late for little over month since per them 24 months expired. So ok I did mistake but definitely always time will go first before I get additional 5K for another oil change.

    So since I have toyota care plus with 55K oil change prepaid I was told they will do 30k service even on 25k on odometer.

    Well they get me there and I was in rush so I told them go ahead. They did air cabin filter engine filter tire rotation filter and oil change, they used 30k service for this

    Today i reached 30k and took it to service for oil change filter change and tire rotation. Service supposed to be 35 to claim from my prepaid Toyota care plan.

    I was careful this time and after they completed all got my paperwork and notice they claimed 40k service on ticket.
    I said hey WTF are you kidding me are you guys insane, crazy ... Was very frustrating at dealer today Those idiots don't know what they doing seriously.

    So I call manager to complain about it and he put not in the system that next service they must use 35k service. I got copy of documents with the note and service manager signature approval for record.

    So long short story why I say all above in title, they are completely uneducated people at front where they take order for services.
    He made mistake because he was assuring me that they only changing oil at 10k not 5K. I told him to go by manual book to learn more about cars and recommended services.

    Also he said yeah see in the system on 15k we did only your maintenance without oil change and filter just tire rotation etc. That's when I realized they did not change oil at all and I drove it 10k without oil change and filter I was very upset and screaming at dealer asking again for manager. Good thing I don't tow or heavy duty work with truck just daily driver mostly empty. Could this skipped oil change be harmful for my Toyota engine? I would appreciate if someone mechanically educated answer question or someone who know a lot about engines.

    So they gave me oil change free once my 55k prepaid care plan finish and I can use it for skipped 15k oil change. Basically it's not free it's mine but still upset that engine run 5k with old oil in it.

    Please let me know if you would handle this differently and would this mistake harmed my engine.

    Thank you in advance and sorry for long story but I'm still under influence of madness at my local dealer at Arlington Heights, Illinois
     
  2. May 30, 2018 at 8:27 PM
    #2
    aRabidLunatic

    aRabidLunatic Professional Hobo

    Joined:
    Apr 21, 2018
    Member:
    #14645
    Messages:
    532
    Gender:
    Male
    Central Texas
    Vehicle:
    2015 Tundra SR5 Black
    All I'm going to say is that I'm not surprised. I don't trust any dealer. I've had bad experience with Honda, Chevy and Toyota dealers in the past. Did you happen to look at the oil after driving it for 5K?
     
    LKSR5-14 [OP] likes this.
  3. May 30, 2018 at 8:32 PM
    #3
    LKSR5-14

    LKSR5-14 [OP] New Member

    Joined:
    Feb 8, 2017
    Member:
    #6265
    Messages:
    318
    Gender:
    Male
    Chicago Northwest suburbs, Illinois
    Vehicle:
    2016 Tundra SR5 DC
    Tundra SR5 DC 2016 Upgrade: pro wheels, headlights retrofit, head unit Kenwood 694s, bed cover, lineX, Viper security and starter system, pro grille, tinted windows, LED lighting, black wrap on all end chrome corners, ceramic coating
    No I didn't look to be honest and can just image how looked after 10k driving with same oil. Unbelievable...

    Reason I post this just for everyone to be aware of dealing with dealer service department and my story.
     
  4. May 30, 2018 at 8:38 PM
    #4
    KnuckleHD

    KnuckleHD New Member

    Joined:
    Apr 25, 2018
    Member:
    #14770
    Messages:
    1,410
    Gender:
    Male
    Vehicle:
    2018 Tundra CM Limited- Cement
    Sorry to hear about your experience. I hate going to the dealership service centers...not to mention I really don't trust other people working on my truck. I know they are technically "Toyota certified" mechanics but they still get paid to do the minimum as quickly as possible to service as many vehicles as possible. With my last truck I had them complete the pre-paid services and then did them all myself. Unfortunately, I don't have a "mechanics" answer for you but I'm curious to see what others say. I just bought a 2018 and noticed on the Toyota Care forms that they only change the oil every 10K. I did notice the trucks are running synthetic now instead of conventional so perhaps that's why?
    For what it's worth, the every 5K oil change isn't as common anymore. Most of us do it for peace of mind or because we were used to doing it with older vehicles, or because we put a lot of stress on the truck over the 5K. If you are running full synthetic and don't tow and/or do a lot of city driving, I'm sure you'll be good.
     
    B737 and LKSR5-14 [OP] like this.
  5. May 30, 2018 at 8:42 PM
    #5
    LKSR5-14

    LKSR5-14 [OP] New Member

    Joined:
    Feb 8, 2017
    Member:
    #6265
    Messages:
    318
    Gender:
    Male
    Chicago Northwest suburbs, Illinois
    Vehicle:
    2016 Tundra SR5 DC
    Tundra SR5 DC 2016 Upgrade: pro wheels, headlights retrofit, head unit Kenwood 694s, bed cover, lineX, Viper security and starter system, pro grille, tinted windows, LED lighting, black wrap on all end chrome corners, ceramic coating
    Actually 4.6L engine is still 10k and I guess they mixed up but that's not excuse because on manual and 24 months Toyota care card showing 5k synthetic oil change.
    I really worry about it.
     
  6. May 31, 2018 at 4:14 AM
    #6
    plumber802

    plumber802 New Member

    Joined:
    Apr 13, 2018
    Member:
    #14412
    Messages:
    872
    Gender:
    Male
    First Name:
    Andy
    Vermont
    Vehicle:
    2018 White Platinum CM
    I believe that the first Toyota Care oil change is at 5000 miles.Not sure what interval for subsequent oil changes are.I would not be worried if you went 10,000 on an oil change if they use full synthetic.I will be changing mine at 5000 miles using full synthetic oil regardless of what Toyota recommends.
     
    LKSR5-14 [OP] likes this.
  7. May 31, 2018 at 4:40 AM
    #7
    ninjajay

    ninjajay Posting from the toilet

    Joined:
    Dec 28, 2017
    Member:
    #11787
    Messages:
    1,977
    Gender:
    Male
    First Name:
    Jason
    Spoolston, TX
    Vehicle:
    2018 MGM 1794 TRD 4x4
    Exterior LEDs, Pioneer 4200NEX, iDatalink Maestro, Ambit RS02, Nitto Ridge Grappler, Toytec/Radflo
    If they put in synthetic, you're probably fine even after running it for 10k

    Still, that's why I don't want to bother with Toyota care
     
    Black Wolf and LKSR5-14 [OP] like this.
  8. May 31, 2018 at 8:29 AM
    #8
    LKSR5-14

    LKSR5-14 [OP] New Member

    Joined:
    Feb 8, 2017
    Member:
    #6265
    Messages:
    318
    Gender:
    Male
    Chicago Northwest suburbs, Illinois
    Vehicle:
    2016 Tundra SR5 DC
    Tundra SR5 DC 2016 Upgrade: pro wheels, headlights retrofit, head unit Kenwood 694s, bed cover, lineX, Viper security and starter system, pro grille, tinted windows, LED lighting, black wrap on all end chrome corners, ceramic coating
    It's very strange how dealers handles our cars with top paid $$ invoices
     
  9. May 31, 2018 at 8:31 AM
    #9
    LKSR5-14

    LKSR5-14 [OP] New Member

    Joined:
    Feb 8, 2017
    Member:
    #6265
    Messages:
    318
    Gender:
    Male
    Chicago Northwest suburbs, Illinois
    Vehicle:
    2016 Tundra SR5 DC
    Tundra SR5 DC 2016 Upgrade: pro wheels, headlights retrofit, head unit Kenwood 694s, bed cover, lineX, Viper security and starter system, pro grille, tinted windows, LED lighting, black wrap on all end chrome corners, ceramic coating
    On 4.6L engine is 10K
    On 5.7L engine is 5K
    This is all per manual maintenance book and recommended by Toyota
     
  10. May 31, 2018 at 8:40 AM
    #10
    B737

    B737 Throbbing Member

    Joined:
    Feb 17, 2015
    Member:
    #976
    Messages:
    722
    Gender:
    Male
    Jersey Shore
    Vehicle:
    2015 Tundra Double Cab Limited
    i have nothing to back this up... but 10k is way too long for an initial oil change. its why i dont follow the toyota 'prepaid' or 'free' maintenance. its purpose is marketing and its designed to save toyota money.
     
    LKSR5-14 [OP] likes this.
  11. May 31, 2018 at 8:49 AM
    #11
    ninjajay

    ninjajay Posting from the toilet

    Joined:
    Dec 28, 2017
    Member:
    #11787
    Messages:
    1,977
    Gender:
    Male
    First Name:
    Jason
    Spoolston, TX
    Vehicle:
    2018 MGM 1794 TRD 4x4
    Exterior LEDs, Pioneer 4200NEX, iDatalink Maestro, Ambit RS02, Nitto Ridge Grappler, Toytec/Radflo
    5k for 5.7 flex fuel
    10k for 5.7 non flex

    I have no idea why, though
     
  12. May 31, 2018 at 8:51 AM
    #12
    LKSR5-14

    LKSR5-14 [OP] New Member

    Joined:
    Feb 8, 2017
    Member:
    #6265
    Messages:
    318
    Gender:
    Male
    Chicago Northwest suburbs, Illinois
    Vehicle:
    2016 Tundra SR5 DC
    Tundra SR5 DC 2016 Upgrade: pro wheels, headlights retrofit, head unit Kenwood 694s, bed cover, lineX, Viper security and starter system, pro grille, tinted windows, LED lighting, black wrap on all end chrome corners, ceramic coating
    That's what I was wondering and was confused why. Still upset with dealer that skipped one oil change at 15k for me
     
  13. May 31, 2018 at 8:53 AM
    #13
    B737

    B737 Throbbing Member

    Joined:
    Feb 17, 2015
    Member:
    #976
    Messages:
    722
    Gender:
    Male
    Jersey Shore
    Vehicle:
    2015 Tundra Double Cab Limited
    my understanding is that its because E85 burns so much dirtier.
     
    LKSR5-14 [OP] likes this.
  14. May 31, 2018 at 11:06 AM
    #14
    Stumpjumper

    Stumpjumper New Member

    Joined:
    Sep 15, 2016
    Member:
    #4546
    Messages:
    2,676
    Gender:
    Male
    Fate, Tx
    Vehicle:
    2017 Tundra TSS 4x4
    yep, and I confirmed with my dealer at the 10k change that this what they are doing. I am not sure why either and neither was service writer. He confirmed that the only differences are in the upper part of the motor so why the different schedule he had no clue. I think it is just a precaution in case you do run E85. I know I won't. No where to buy it around here. In Texas we just feed our corn to the deer and turkeys. I may go with the schedule I did on Tacomas with full syn at 7500 or use the extended life and change every 10 once dealer service runs out.
     
  15. May 31, 2018 at 3:31 PM
    #15
    harleybob

    harleybob New Member

    Joined:
    Apr 1, 2018
    Member:
    #14069
    Messages:
    31
    Gender:
    Male
    Palm Bay. Florida.
    Vehicle:
    2018 Toyota Tundra DC.
    Sorry about everyone having terrible service I gotta say I says my 1st trip to Toyota and it was great Service I took by tundra in for a 5000 Mile Chuck up I told him I had a little shake at 70 mph they rebalance all the tires and rotated them the shake is gone smooth as silk They also change the oil and filter I said I thought you don't change until 10000 miles he goes we change of every 5000 here. Got the truck back clean as a whistle No grease or scratchers anywhere. I gotta Give them a plug Melbourne Toyota
     
  16. May 31, 2018 at 5:57 PM
    #16
    Alloutdrs1

    Alloutdrs1 New Member

    Joined:
    Jan 30, 2017
    Member:
    #6150
    Messages:
    1,427
    Gender:
    Male
    First Name:
    Andrew
    Virginia Beach, VA
    Vehicle:
    17' Tundra SR5, 12' Tacoma TRD offroad
    Like said above non flex 5.7l is a 10k interval unless you fall into the special conditions like towing and then it's shortened to 5k. Going 10k with synthetic oil you should be fine.
     
    LKSR5-14 [OP] likes this.
  17. May 31, 2018 at 6:03 PM
    #17
    Azblue

    Azblue Beer is Good

    Joined:
    Nov 17, 2017
    Member:
    #11025
    Messages:
    1,779
    Gender:
    Male
    As mentioned above, the 5.7 is a 10k oil service unless you have a flex (and you should never run E85 anyways as it is nasty, horrid shit). This being said, the 5.7 Flex is a 5k service even if you do not run E85. I have no clue as to why because all that is different is the fuel pump, some lines, and programming. The engine itself is identical. In fact, if you do run E85, the oil service drops to 2,500 miles.
    I do once a year (10k or less) changes on my non-flex and I do tow a camper fairly often, and in the heat of AZ. I do the same on the wife's Venza. I also regularly check the oil and you would be surprised at how good it still looks at the end of the year.
    I'd still be pissed at the stealership, but your truck is fine.
     
  18. May 31, 2018 at 6:23 PM
    #18
    LKSR5-14

    LKSR5-14 [OP] New Member

    Joined:
    Feb 8, 2017
    Member:
    #6265
    Messages:
    318
    Gender:
    Male
    Chicago Northwest suburbs, Illinois
    Vehicle:
    2016 Tundra SR5 DC
    Tundra SR5 DC 2016 Upgrade: pro wheels, headlights retrofit, head unit Kenwood 694s, bed cover, lineX, Viper security and starter system, pro grille, tinted windows, LED lighting, black wrap on all end chrome corners, ceramic coating
    Thanks buddy. I have flex but not using E85 so not towing and mostly empty bed. So they stealerships screw up and assumed they should not change oil on 15K so they skipped and I trusted them without seeing invoice Yesterday I found they skipped it and was very upset with them. So basically my truck 5.7 run from 10k to 20k without oil and filter changes.
    So then I did oil change at 25k
    Then after they did my cam shaft tower seal leak repair with 28,600 i did oil change myself at 28,900 miles..
    And now I did at stealership 30K oil change and filter
     
    Azblue likes this.
  19. May 31, 2018 at 7:27 PM
    #19
    Stumpjumper

    Stumpjumper New Member

    Joined:
    Sep 15, 2016
    Member:
    #4546
    Messages:
    2,676
    Gender:
    Male
    Fate, Tx
    Vehicle:
    2017 Tundra TSS 4x4
    I had grease zerks on all ujoints on Tacoma but I looked on Tundra and did not see any. Did I just miss them?
     
  20. May 31, 2018 at 7:40 PM
    #20
    Alloutdrs1

    Alloutdrs1 New Member

    Joined:
    Jan 30, 2017
    Member:
    #6150
    Messages:
    1,427
    Gender:
    Male
    First Name:
    Andrew
    Virginia Beach, VA
    Vehicle:
    17' Tundra SR5, 12' Tacoma TRD offroad
    They are there, just greased mine after I changed the oil on Sunday. If you haven't serviced them before they will have black paint on them and they blend in with the driveshaft.
     
  21. Jun 28, 2018 at 1:03 PM
    #21
    dooododoo

    dooododoo New Member

    Joined:
    May 4, 2017
    Member:
    #7551
    Messages:
    56
    Gender:
    Male
    Vehicle:
    MGM '17 CM OR
    Fortin EVO-ONE Remote Start iBoard Running Boards (Black 5") LED interior lights Line-X Bed Plasti-Dip Emblems

    I went into grossinger north (lincolnwpod, IL). They never changed my oil on my 5k service. I towed heavily in 100+ degree heat in the Rocky Mountains. They didn’t care.

    Anyway, for you, u didn’t tow so I wouldn’t worry. 5k is what they say for our FFV engines, but if you always used regular gas, you’ll be fine.
     
  22. Jun 28, 2018 at 1:08 PM
    #22
    Atomic City Tundra

    Atomic City Tundra Cam Tower Leak Addict

    Joined:
    Mar 12, 2018
    Member:
    #13508
    Messages:
    1,756
    Gender:
    Male
    First Name:
    Devin
    New Mexico
    Vehicle:
    2013 Tundra 5.7FFV CM 4X4
    Yet another example of why I do the work on my own vehicles most of the time. You never know what you are going to get when you hand your vehicle over to the dealer for service. Just do your own maintenance - then you know it is done correctly.
     
    B737 likes this.
  23. Jun 28, 2018 at 1:51 PM
    #23
    LKSR5-14

    LKSR5-14 [OP] New Member

    Joined:
    Feb 8, 2017
    Member:
    #6265
    Messages:
    318
    Gender:
    Male
    Chicago Northwest suburbs, Illinois
    Vehicle:
    2016 Tundra SR5 DC
    Tundra SR5 DC 2016 Upgrade: pro wheels, headlights retrofit, head unit Kenwood 694s, bed cover, lineX, Viper security and starter system, pro grille, tinted windows, LED lighting, black wrap on all end chrome corners, ceramic coating
    Agree 100% with your comment
     
  24. Jun 28, 2018 at 2:00 PM
    #24
    LKSR5-14

    LKSR5-14 [OP] New Member

    Joined:
    Feb 8, 2017
    Member:
    #6265
    Messages:
    318
    Gender:
    Male
    Chicago Northwest suburbs, Illinois
    Vehicle:
    2016 Tundra SR5 DC
    Tundra SR5 DC 2016 Upgrade: pro wheels, headlights retrofit, head unit Kenwood 694s, bed cover, lineX, Viper security and starter system, pro grille, tinted windows, LED lighting, black wrap on all end chrome corners, ceramic coating
    Sorry to hear that. They are just idiots. I done mine at Arlington Heights Toyota.
    Well my truck is FFV and I just use regular gas while mostly not trailer or towing and very empty bed. So what did they say to you? Any credit or bonus?
     
  25. Jun 28, 2018 at 8:49 PM
    #25
    dooododoo

    dooododoo New Member

    Joined:
    May 4, 2017
    Member:
    #7551
    Messages:
    56
    Gender:
    Male
    Vehicle:
    MGM '17 CM OR
    Fortin EVO-ONE Remote Start iBoard Running Boards (Black 5") LED interior lights Line-X Bed Plasti-Dip Emblems
    They acted like th y didn’t care. I’d go to northbrook Toyota. They do it every 5k.
     

Products Discussed in

To Top