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DONT buy from RealTruck.com

Discussion in 'General Tundra Discussion' started by markdk1108, Aug 16, 2018.

  1. Aug 16, 2018 at 6:53 PM
    #1
    markdk1108

    #1
    markdk1108 [OP] New Member

    Joined:
    Apr 11, 2018
    Member:
    #14373
    Messages:
    152
    Gender:
    Male
    First Name:
    Mark
    Vehicle:
    2010 Tundra TRD Rock Warrior Package 5.7 Supercharged
    So I ordered some Bilstein 5100 that cost me $261 that RealTruck.com website stated fitted my 2010 Tundra. Well I finally got a chance to get the truck to the the shop to only find out once they had it on the lift that the part did not fit, I needed . I contacted RealTruck.com and they said it was just past the 30 day mark even though there Hassle Free Return Policy states if defective which if they send the wrong part thats classified as defective to me. The representative "Shannon" told me to sell them on E-bay or Amazon.
     
    markdk1108, Aug 16, 2018
    #1
    nk1794, Rica25, MotoTundra and 1 other person like this.
  2. Aug 16, 2018 at 6:55 PM
    #2
    Jim LE 1301

    #2
    Jim LE 1301 Camaro Lover, SSEM # 11,TTC#179

    Joined:
    Apr 29, 2018
    Member:
    #14884
    Messages:
    27,891
    Gender:
    Male
    First Name:
    Jim
    Hudson Valley, New York
    Vehicle:
    2018 MGM Tundra TRD Sport Double Cab
    That is just poor customer service. I would call back and try to speak to a supervisor.
     
    Jim LE 1301, Aug 16, 2018
    #2
    nk1794, markdk1108[OP] and jewsNbrews like this.
  3. Aug 16, 2018 at 6:55 PM
    #3
    trdprobped17

    #3
    trdprobped17 New Member

    Joined:
    Feb 5, 2018
    Member:
    #12690
    Messages:
    912
    Gender:
    Male
    Bummer.
     
    trdprobped17, Aug 16, 2018
    #3
    markdk1108[OP] likes this.
  4. Aug 16, 2018 at 6:57 PM
    #4
    831Tun

    #4
    831Tun heartless Bastrd

    Joined:
    Jun 7, 2016
    Member:
    #3549
    Messages:
    11,582
    Gender:
    Male
    First Name:
    Warren
    Santa Cruz
    Vehicle:
    '16 CM limited
    TC long travel. Deaver 420 SU leaf packs.
    That sucks! You should tell 'em 11,000 people...... all of them truck owners, are reading this.
     
    831Tun, Aug 16, 2018
    #4
    nk1794 and markdk1108[QUOTED][OP] like this.
  5. Aug 16, 2018 at 7:24 PM
    #5
    MotoTundra

    #5
    MotoTundra The Ocho

    Joined:
    Jan 6, 2014
    Member:
    #8
    Messages:
    7,645
    Gender:
    Male
    First Name:
    Don
    -TRS Mini D2S Retrofit on TRD Pro Headlights (Apollo 2.0 Shrouds, 35w XB Ballasts, 5500k Bulbs) -Baja Designs Squadron R Sport Aux lights. -TRD Pro Grill -TRD Rear Sway Bar -BakFlip VP Tonneau w/BakBox -Dipped wheels & bumpers -Iron Cross HD steps -Undercover Swingcase -SunTek Paint Protection film -Tinted glass -Bedmat -OEM Towing Mirrors
    Good to know, thanks for sharing.
     
    MotoTundra, Aug 16, 2018
    #5
    markdk1108[OP] likes this.
  6. Aug 16, 2018 at 9:32 PM
    #6
    nk1794

    #6
    nk1794 Always torque to spec

    Joined:
    Jan 24, 2018
    Member:
    #12420
    Messages:
    3,755
    Gender:
    Male
    San Jose, CA
    Vehicle:
    2016 1794
    SnugTop, TRD Catback, DECKed Storage, TRD Sway Bar, ESP Under Seat Storage, Blackvue DR750S-2CH Dashcam
    Send Shannon the link to this thread and ask to speak to the manager.
     
    nk1794, Aug 16, 2018
    #6
    markdk1108[OP] likes this.
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