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Kenwood DMX1037S Headunit Freezing and Rebooting

Discussion in 'Audio & Video' started by Bostondra, Feb 23, 2023.

  1. Feb 25, 2023 at 6:58 AM
    #31
    omgboost

    omgboost The Accountant

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    1 and 3 seem to be indicating it is a Maestro issue. However, not having the obd2 connection is a deal breaker for me. One time I took my car to the shop for annual inspection and I unplugged the obd2. When I went to put car in reverse, the backup camera did not turn on so it seems that the maestro/kenwood gets the input from the obd2 connection. I have JBL amp so I believe the maestro powers the amp so that's another thing for not removing the maestro.
     
  2. Feb 27, 2023 at 11:04 AM
    #32
    racerx26

    racerx26 New Member

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    Alright so I stumbled upon this thread while trying to find out why my 1057XR was rebooting randomly multiple times in a 30 minute drive. I just installed it yesterday with maestro RR and crutchfield harness. Oh I forgot to mention, this is on my 2017 Ram 2500. So it's not just the toyota guys having issues. My radio guy said it has to do with the factory amp?
     
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  3. Feb 27, 2023 at 1:41 PM
    #33
    RusPro21

    RusPro21 Pro is gone! But I’m still here.

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    Well if that’s the case the issue with the factory amp I should not have that problem adding this headunit. I have all aftermarket amps, speakers and subs. But I think I read on other posts guys complaining about this rebooting even with a aftermarket amp.
     
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  4. Feb 28, 2023 at 4:37 AM
    #34
    Bostondra

    Bostondra [OP] New Member

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    A little update on this.

    I had come across a link on a different forum with people experiencing the same/similar random restarts (albeit with Pioneer units) and they figured out it was a Maestro issue where the accessory power was dropping out causing the headunit to restart. Halfway down page, post by TiredHands http://avic411.com/index.php?/topic/85776-avic-w8500nex-sporadically-reboots/page/2/

    I called Maestro tech support yesterday to tell them what is happening and the agent gave me a way to troubleshoot whether or not it's Maestro or Kenwood. He told me to wire in a 12v led light on the radio harness (red for accessory power and black for ground).

    When the truck is running, the LED should be lit. When the headunit freezes, I need to make note of what the light is doing. If the light goes out shortly before and/or during reboot, it means the Maestro dropped the accessory power. If the light remains lit while the headunit restarts, that means the power is flowing fine and the issue is inside the Kenwood.

    I ordered the 12v LED light and some posi-taps from Amazon, so I will give this a try and then update everyone. If the light does GO OUT, then the workaround is listed in the link above to bypass the Maestro accessory power. The other option is to send the Maestro back and hope the new one doesn't have a problem.

    --I also heard back from James @ Tech12volts and he said he hasn't really heard of this issue and doesn't know what to make of it. He told me to try re-flashing the Maestro...which I already have done and still have the issue. I told him about the wire-bypass that I found and he said that was a problem previously but it was fixed with firmware updates. He said he was going to make a few calls and then get back to me.

    As for my setup, I have replaced all the audio components in the truck with the exception of the actual speaker wiring.
    All from Tech12Volts
    -- Kenwood DMX1037s
    -- Maestro RR with all harnesses to make it plug-n-play
    -- Infinity M4555a 5 channel amp
    -- Hertz K170 in doors with their tweeters
    -- JBL Sub and Box
    -- Dash center/corners unplugged & removed
     
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  5. Feb 28, 2023 at 6:13 AM
    #35
    Danimal86

    Danimal86 Looks clean even when its dirty!

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    Glad to hear he finally got back to you.

    Really interesting about the led indicator on the maestro.
     
  6. Mar 12, 2023 at 2:24 PM
    #36
    Bostondra

    Bostondra [OP] New Member

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    So here's the update... I tried the Maestro tech support troubleshooting by wiring in a 12v LED to the accessory and ground on the KEN1 harness behind the radio. The first time the radio restarted (truck wasn't running, just using the key to accessory) the light went out and the radio restarted. Each subsequent restart over the last week and a half has been while driving but the light never went out before/during the restart.

    I talked to James from tech12volts and he told me to just try the wire bypass on the maestro as I pointed out a few posts ago. I did the bypass today and unfortunately still experienced a reboot. I even did the reset of the Maestro to ensure a fresh start.

    I'm waiting to hear back from James about next steps. From what I can gather, most people with these reboots have the standard Maestro RR. The ones that don't seem to have problems have the Maestro RR2. I'm wondering if that would make a difference.

    I asked James if I can just simply unplug the maestro from the HRTO2 harness to eliminate it from the system and see what happens. Just need to wait for an answer from him.

    I'll circle back once I have more information to share.
     
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  7. Mar 12, 2023 at 2:47 PM
    #37
    ARMYGREEN

    ARMYGREEN New Member

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    I am having this issue in a FJ Cruiser I recently installed the Kenwood DMX9707S and Maestro RR.

    Does not happen every day. Had it installed for about four months. It sometimes sounds like it is glitching when playing music through apple car play. Once or twice a week. Has completely shut down and rebooted four times. So maybe once a month.
     
  8. Apr 8, 2023 at 8:56 PM
    #38
    rgkharrison

    rgkharrison New Member

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    FWIW - I just got gone installing a DMX1057XR along with an amp, all new speakers, sub, all new wiring, etc... I'm driving a 2005 DC with no Maestro kit at all. Haven't even started to tune the amp but I found this thread because in the 10 minutes that I powered it up, the Kenwood froze and restarted a couple times. Similar to how someone else described it with music playing going into a CD skipping mode.

    Literally the first power-up so there could be a ton of reasons for mine. Nearly everything seems to be working although my sub seems much quieter than I anticipated. Haven't been able to really tune or mess with the amp yet because the Kenwood keeps crashing.
     
    Last edited: Apr 10, 2023
  9. Apr 10, 2023 at 11:01 AM
    #39
    Bostondra

    Bostondra [OP] New Member

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    Figured this thread is due for an update.

    The radio has still been restarting despite all my previous efforts. After talking to James (and he spoke with his contacts at Kenwood), he is sending me a new DMX1037S and will be doing an RMA on my current unit.

    Once I re-flash the Maestro RR and get the new headunit installed I will post another update as to whether or not my restarting issues have been fixed.
     
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  10. Apr 10, 2023 at 11:04 AM
    #40
    RusPro21

    RusPro21 Pro is gone! But I’m still here.

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    I have been holding off for some time now because of these issues. My JBL headunit has been great with my sound system.
     
  11. Apr 11, 2023 at 8:17 AM
    #41
    TundraMidwesterner

    TundraMidwesterner What?

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    Katzkins, Rostra heated seats(4), Tint (all), TRD rear sway bar, TSS wheels, OEM black lug nuts and wheel locks, OEM LED black fog lights, Driver side grab handle, Rough country LED Bumper bar, Rough Country Hard tri fold tonneau cover, AVS ventshades, Bilstein 5100's on top setting in front, Ready lift 1 inch ready block in the rear with Bilstein 5100's. Fluid Film. ESP under seat storage. LED interior lights and cargo lights swapped. Rear USB charger port swapped for 12v port. Remote start. Leather wrapped steering wheel kit. TRD shift knob. Kenwood dmx1037s. Hertz K170 door speakers/ tweeters, Infinity Reference 7005A 5 channel amp, 2 JBL WS1000 10 inch subs. DDI Seat Jackers. RCI engine Skid and Vahalla's Shields (front and rear) 1/4 aluminum. Stillen intake. LED Pro Headlights with iHacker harness. Cartrimhome auto up and down window switches. Coupe's aluminum battery tie down. Color matched mirror caps. Color matched door handles. Chalk bag cup holder. NFab podium step bars, herculined. Powerstop z36 drilled slotted brake discs w/ceramic pads.
    James was able to get my unit sent back for RMA and a new unit sent out. Reflashed maestrorr with the new unit serial numer and the add on adapters etc. No issues yet, its been working great. I've had the new 1037s for about a week and a half.

    The old unit was freezing multiple times in 5-10 minutes.
     
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  12. Apr 11, 2023 at 8:19 AM
    #42
    RusPro21

    RusPro21 Pro is gone! But I’m still here.

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    Yeah guys are having the same issue with the 1057.
     
  13. Apr 11, 2023 at 10:54 AM
    #43
    excelw

    excelw AfRo Samurai

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    leather wrap steering wheel, front window tint, ceramic coating, AMP research power steps, Toyo open country at3 35”x11.5x18, Volk Racing te37xt 18 9.5 0 offset, Rays formula II lug nuts Warn fender flares, Coachbuilder TRD Pro kit +3, Kenwood excelon 996xr stereo +7” speakers Westcott designs front lift, RAS rear leafs, yota leds, NSV Lightbar
    it’s pretty annoying especially when you pay 2k for it
     
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  14. Apr 19, 2023 at 7:48 PM
    #44
    Siennadriver

    Siennadriver New Member

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    I found this thread while searching for other people having issues with the Kenwood head units. I have a dnr1007xr that is doing the exact same thing in my Sienna minivan. It freezes and stutters on airplay, then restarts itself. I just installed it this weekend and it’s already crashing multiple times per day. It’s insanely frustrating.

    I asked Crutchfield to send me a new unit, so hopefully that solves the issue. I’ll be curious what other people’s updates on the issue are.
     
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  15. Apr 19, 2023 at 8:02 PM
    #45
    omgboost

    omgboost The Accountant

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    So I stopped using carplay and use Android auto instead. It has only restarted once so it makes me think that carplay makes the restarting more frequent.
     
  16. Apr 19, 2023 at 8:07 PM
    #46
    rgkharrison

    rgkharrison New Member

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    Fwiw I tried a lot of different ways to troubleshoot and will be swapping out my unit soon (waiting for new one to arrive). I emailed KENWOOD directly also.. they asked about the firmware version and what input source I was using. After telling them that I had up to date firmware and multiple sources were experiencing the issue, they said it would need to be sent in for service. I’m doing an exchange/swap with the place I got it from instead. I should know more in a week.

    I tried everything from CarPlay, to basic radio, to standby mode with no music playing. Tried it with Bluetooth turned off and not connected at all. Also rewired the entire harness and it was still happening.

    An idea that came from the shop I got it from which made a lot of sense to me… check and resecure the small black plastic trim piece on the top of where the screen mounts. I’m using a DMX1057 so I don’t know if this applies to other units, but apparently without that trim piece the unit won’t even turn on.
     
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  17. Apr 24, 2023 at 6:43 PM
    #47
    Siennadriver

    Siennadriver New Member

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    An update on my end - I installed the new head unit that crutchfield sent out, and rewired the harness at the suggestion of tech support to rule out a loose connection. The new unit rebooted itself within a few minutes of turning on, and has crashed a few times since installing it Friday. I should note here that both of my head units were purchased as refurbished units, so definitely not an unbiased sample.

    I’m 99% certain it’s a problem with the head units and not the maestro unit since the new unit crashes differently than the first one did. The first one stuttered before crashing, the new one just bombs and restarts. Occasionally it also stalls on the reboot and takes a few minutes to turn on.

    Frustrating for sure, but I guess I’m glad it’s happening now during my return window. At this point I think I’m going to try a completely different kenwood model and hope the problem is fixed with a non refurbished unit.
     
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  18. Apr 24, 2023 at 9:20 PM
    #48
    TunaDr

    TunaDr New Member

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    I joined to see what is possible
    wow how random im coming across this thread. my tundra is not my daily but i installed the dmx1057 when it first came out and constantly had wireless disconnecting issues and occational restarting issues. in fact i think its a signal interruption when i connect to google play wireless because in the exact same spot on the freeway it disconnects 100% of the time. i have taken it to the shop like 3 or 4 times and gave up. last i heard, the shop i installed at has closed down...think i can get the unit swapped out with kenwood still?
     
  19. Apr 25, 2023 at 5:26 AM
    #49
    RusPro21

    RusPro21 Pro is gone! But I’m still here.

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    This is not ok going thru all this nonsense. Inconvenience if you need to take vehicle back to installer and have it removed for another. I have never gone thru this with all my installs over the years. This is why I’m not ready to switch my JBL headunit out. It also seems that no one has issues with the built in Kenwood’s the smaller headunit. It’s these big screen units having the problem.
     
  20. Apr 26, 2023 at 6:12 AM
    #50
    dkahs05

    dkahs05 New Member

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    I have a Kenwood DMX1057 for about 3 years that I bought off of Amazon. And have had some reboots but not enough to rip it out and replace it. I have to wonder if it is a grounding issue? It is very tight where the unit is with the Mastro and all the wires. I have my ground wire grounded to the head unit itself but not sure whats all touching that once its mounted in place. Just a thought.
     
  21. Apr 28, 2023 at 8:45 PM
    #51
    rgkharrison

    rgkharrison New Member

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    Update on my issue/post... 2005 Tundra, DMX1057XR, no maestro connection.

    Rewired harness and got no change. Quadruple checked the small black trim piece and screws, no change. Reached out to both Kenwood and the shop i got it from, both said send it in. I've had the new unit in for a couple days and have somewhere around 5 hours drive time in. No freezes with the new unit (yet) and my longest period without any freezes on the old unit was around 20 minutes. Keeping my fingers crossed.
     
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  22. May 1, 2023 at 9:35 AM
    #52
    Bostondra

    Bostondra [OP] New Member

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    Figured it's time for an update here.

    James at Tech12Volts sent me a new DMX1037S and I sent back my old one that had been restarting.

    It's been about 3 weeks now and haven't experienced a single restart. Keeping my fingers crossed that the issue is finally fixed.

    I had to refresh the Maestro RR in order to update it with the new serial number of the radio. I also kept the aux power bypassed similar to my previous post as was recommended by James.

    If anything funky happens in the future I'll be sure to come back and update the thread. But for now, I guess I can call this RESOLVED!
     
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  23. May 12, 2023 at 5:07 AM
    #53
    Siennadriver

    Siennadriver New Member

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    An update from me - I replaced my second (refurbished) 1007xr with a new 958xr. I kept the wiring the same, just reflashed the maestro unit and put the new unit in. So far a week later I’ve had no issues.

    So I definitely think a lot of the problems with the head units resetting is coming from the head units themselves and not from the maestro units.

    Fingers crossed that the problem is fixed.
     
  24. May 12, 2023 at 5:44 AM
    #54
    BTBAKER

    BTBAKER DIFFERENT NAME. SAME JUNK.

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    My Kenwood head unit froze and rebooted. It drove me nuts.
     
  25. Jul 6, 2023 at 12:28 PM
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    omgboost

    omgboost The Accountant

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  26. Nov 14, 2023 at 2:11 PM
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    audiomediocrity

    audiomediocrity New Member

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    I'm here because I'm looking at 3 Kenwood units, the 1057XR, 1037S and 958XR. I see the thread practically died in July, I am hoping it died along with the problems?! Guessing the firmware updates handled everything? I'm also looking for feedback from anyone the has used a standard double din Kenwood vs these floating screens to see if its worth the extra $4-500. This thread has me wondering if it extra money for more problems. Thanks in advance.
     
  27. Nov 14, 2023 at 2:14 PM
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    MedCityMoto

    MedCityMoto SciTech Nerd

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    I had a couple issues with Android Auto stability at first, and then updated the firmware. No more problems! Going on what, 3 months now of mine.
     
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  28. Nov 14, 2023 at 2:50 PM
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    ARMYGREEN

    ARMYGREEN New Member

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    I am looking at the 1057 as well.
    Was not sold on the floating screen but also did not like the look of a regular double din how far it sit into the dash
     
  29. Nov 14, 2023 at 4:22 PM
    #59
    Bostondra

    Bostondra [OP] New Member

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    So i'm the OP and I can only speak from my experience here. JRT from Tech12Volts ended up doing an RMA for my DMX1037S (due to the reboots) and I got a new headunit. After i installed it, I have had absolutely zero issues with it. Since the new unit, I have updated the firmware on the stereo once, as well as new maestro firmware twice.

    I cannot speak to whether or not the software updates would have definitely fixed the issues I was having...but I will say that the new unit (before any software update) was flawless, and continues to be flawless after all the updates.

    My one and only gripe, which is minor, is the activation of the rear-view camera. Everything works the way it should, but it takes a good 2-3 seconds for the Kenwood to display the camera after I shift into reverse. While driving, if I hit the "cam" button, the camera displays instantaneously. It must have something to do with the reverse trigger and how the kenwood/maestro handle the trigger. oh well.
     
  30. Nov 14, 2023 at 6:08 PM
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    omgboost

    omgboost The Accountant

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    Yes, since my post in July about new firmware, I've only have the unit restart once, whereas it was weekly before.
     
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