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Toyota paid for my LED Pros

Discussion in '2.5 Gen Tundras (2014-2021)' started by EarlyRiser, Jan 3, 2022.

  1. Nov 6, 2022 at 5:55 PM
    #361
    Protus_420

    Protus_420 New Member

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    My service tech said they reduced the brightness by changing the location of power coming out of the already installed relay. Thus reducing the voltage going to the lo beams while the hi beams are active.
     
  2. Nov 7, 2022 at 3:54 PM
    #362
    RaginTxn

    RaginTxn New Member

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    Ya done messed up..
    Snohomish Co, WA
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    I'm gonna have to keep this in mind for the major service intervals cause...yeah...don't need the messing up an already fixed setup

    I sure as hell hope your tech just didn't know what he was talking about. I can't imagine that's the "actual" fix as dimming would run into DOT issues. If that's truly the case I would go with them "undoing" (Which they 99% won't do) and getting the iharness + LEDs just from a safety POV. M2C. GL
     
  3. Nov 16, 2022 at 11:33 AM
    #363
    Tundra234

    Tundra234 New Member

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    Alot of them
    Does anyone know what the CCR (Cost, Condition, Remedy) document is? Mine was denied because they said that they did not receive one.
     
  4. Dec 6, 2022 at 4:22 AM
    #364
    batman900

    batman900 Yep

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    As a heads up, even though I had told my dealership before not to do the recall and that I have the leds. And even though they put a note in their system. And even though I added a note about it in my service appointment. I still got a call from the wife during my recent second free oil change that they had told her they were almost done and were working on the recall. Pissed me off.... I called and they stopped before cutting wires but I still had to take my grill back off and loosen the headlights to tuck my wires back in which were now being pinched between the headlight and fender from their laziness. Luckily no broken clips. I have since installed security screws in the grill and put black duct tape with a silver written note "no recall" over my front grill sensor cover. Just annoying.... Link below for the security screws incase you want to keep the dealer from "accidently" messing with your truck. You will need washers as well, I already had some laying around that fit.

    https://www.amazon.com/gp/product/B00SBYYQ7K?ie=UTF8
     
    WILLINH likes this.
  5. Dec 6, 2022 at 4:37 AM
    #365
    EarlyRiser

    EarlyRiser [OP] New Member

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    Hmmmmm. Thinking about putting something under the hood that says no recall now. Maybe I’ll add a light up disco ball also so they don’t miss it.
     
  6. Dec 6, 2022 at 4:57 AM
    #366
    TundraMcGov.

    TundraMcGov. Your friend. Your foe. Not yo Ho.

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    Dealer "service" stories know no bottom. SMH.
     
  7. Dec 15, 2022 at 10:49 AM
    #367
    Tundra234

    Tundra234 New Member

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    Filed my claim for the 3rd time yesterday.
     
  8. Dec 15, 2022 at 11:31 AM
    #368
    pursuit2550

    pursuit2550 New Member

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    I just resubmitted also.
     
  9. Dec 15, 2022 at 11:41 AM
    #369
    Tundra234

    Tundra234 New Member

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    I called 2 weeks ago and they said it was denied because there was no cause and remedy document. They were supposed to call back and never did. On the document upload section, it says to upload at least one of these documents, not all 3.
     
  10. Dec 15, 2022 at 11:44 AM
    #370
    pursuit2550

    pursuit2550 New Member

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    All I uploaded was Proof of Ownership, Receipt of lights and CC receipt. We will see what happens. I had a big discussion last time with one of the reps. They still prefer to pay a tech to do the recall than to pay for the lights.
     
  11. Dec 15, 2022 at 11:47 AM
    #371
    Tundra234

    Tundra234 New Member

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    Same here...thats all I uploaded. The reimbursement is cheaper than the labor charges I would think. There is no consistency in their process. Some guys are getting reimbursed after changing the lights 2 or 3 months ago....which does not meet the reimbursement requirements.
     
  12. Dec 15, 2022 at 12:57 PM
    #372
    EarlyRiser

    EarlyRiser [OP] New Member

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    My dealership called me today (a real person not a robocall) with urgent information about a recall on my 2020 Tundra. Once I use up free ToyotaCare services I’m switching to a non-dealership location for service.

    I already told them that I decline the recall service and Toyota has paid to install LED lights last time I was at the dealership. So no halogens, no new wiring needed.
     
  13. Dec 15, 2022 at 1:05 PM
    #373
    Tundra234

    Tundra234 New Member

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    Some here took theirs in for service a few weeks ago and told them not to do the recall and they did it anyway. I think he already upgraded to LEDs. I would have been pissed.
     
  14. Dec 15, 2022 at 1:50 PM
    #374
    pursuit2550

    pursuit2550 New Member

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    This is why I refuse to go to the dealer. Mine is a lease and I was doing the free ToyoCare, but once I decided to keep it because of the crap that was going on with car prices, I stoped going. At that point they had done 1 oil change and 2 rotations. Mind you the wheel lug nuts were put on with a 1" impact gun. When I went in recently for a warranty battery exchange, they took it upon them selfs to do an oil change with out me asking for one. I had done one recently and I use 5w-30 not that water they use. So now I am reaching the 5k mark and replacing the oil.
     
  15. Dec 16, 2022 at 2:05 PM
    #375
    pursuit2550

    pursuit2550 New Member

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    Well that was quick. I was turned down again. They even referenced the old case number and said that any future cases would be close right away without a response.
     
  16. Dec 16, 2022 at 8:38 PM
    #376
    Tundra234

    Tundra234 New Member

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    Alot of them
    I would call and raise hell with them. What day did you submit it? Nothing on mine yet.
     
  17. Dec 17, 2022 at 6:47 AM
    #377
    EarlyRiser

    EarlyRiser [OP] New Member

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    Dealership called again Saturday morning, I informed the nice lady that repairs were made before the recall and I no longer have halogen headlights so the fire risk has been eliminated. I asked her to note my file that recall services are completed for my vehicle. She said she would, fingers crossed I’m done.
     
    batman900 likes this.
  18. Dec 17, 2022 at 6:52 AM
    #378
    Jtundra81

    Jtundra81 Just a member

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    My dealer opened a case with Toyota and they still told them to do it . I told him not to touch it and they took a note from their end that I refused the recall. I kept a copy of the reimbursement check from Toyota just in case . Funny they paid for the iharness too . They seem to have a big disconnect between there reimbursement and recall teams ….
     
  19. Dec 17, 2022 at 2:56 PM
    #379
    pursuit2550

    pursuit2550 New Member

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    Oh, I did. Didn't make one bit of a difference. It's was like I was talking to a damn machine. No care in the world as to my concerns. Told me that Toyota doesn't consider the LEDs as an acceptable repair. I then asked, if it's not then why is Toyota paying other claims. He refused to answer because he knows calls are monitored or like I said, doesn't care. Looks like Toyota is going down the shitter in exchange for profits. Wonder if Mike Sweers has anything to do with customer service dept, like he did with the 3rd gen. Both are lacking.
     
    batman900 likes this.
  20. Dec 24, 2022 at 10:54 AM
    #380
    Tundra234

    Tundra234 New Member

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    Got this back the other day...wtf. how is everyone getting around this?

    Screenshot_20221224_135305_Gallery.jpg
     
  21. Dec 24, 2022 at 11:58 AM
    #381
    rocsteady

    rocsteady New Member

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    So if LEDs were just ordered in the last month, I assume they won't cover it? Would only be feasible if you did the repair before the recall was announced? When was the fix actually made available to customers to have completed? I remember a letter saying it was going to be recalled but fix wasn't ready yet at some point I believe.
     
    BravoDeltaRomeo likes this.
  22. Dec 24, 2022 at 12:14 PM
    #382
    Tundra234

    Tundra234 New Member

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    They are inconsistent with their process. People are getting reimbursed that replaced theirs recently which does not meet the reimbursement requirements. To be eligible, they had to be replaced before the recall was issued. Their whole process pisses me off....I have filed 3 times during the last year.
     
    BravoDeltaRomeo likes this.
  23. Dec 24, 2022 at 12:30 PM
    #383
    pursuit2550

    pursuit2550 New Member

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    I just gave up. Fuck it. After the 2 reps I talked to, it seems like Toyota is just picking straws at who gets paid. At least you’re getting to another level. I was told straight out no and if I keep resubmitting that they would close the case with no email explanation. I will say I do feel like bombarding them with submissions but I have better use of my time. I have more fun arguing with the 3rd gen guys.
     
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  24. Dec 24, 2022 at 12:31 PM
    #384
    pursuit2550

    pursuit2550 New Member

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    At this point what do you have to lose. Submit and hope they draw your number.
     
  25. Dec 24, 2022 at 12:41 PM
    #385
    BravoDeltaRomeo

    BravoDeltaRomeo Old Man Little Blue Finger

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    I thought about doing that, but I can't even find the Canadian site for submission.

    My truck is on the recall list, but I'm hesitant to let them touch it as they are monkeys at our dealerships and I already have LED bulbs that I put in.

    Next logical step is to purchase full out LED assemblies.
     
  26. Dec 24, 2022 at 10:27 PM
    #386
    rocsteady

    rocsteady New Member

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    Knowledge is power. Thanks to the information here I submitted today. I will update if I get any reaction/result.
     
    EarlyRiser[OP] likes this.
  27. Dec 25, 2022 at 5:38 AM
    #387
    batman900

    batman900 Yep

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    That must be a new requirement? Never saw that or was asked for it when I did my submission. I still fully believe it was luck of the draw on who did my review. Makes no sense to get denied twice and then get paid. It sounds like they've caught on though.

    Un-related but I just got another fat check from Toyota due to a class action lawsuit docket number 2:20-cv-10518-JVS-MRW which has to do with GAP insurance. I always get refunds for left over insurance when I trade in but I got paid anyways. I'd feel like I'm winning if I didn't spend almost 30k in home repairs this year.
     
  28. Dec 27, 2022 at 8:00 AM
    #388
    rocsteady

    rocsteady New Member

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    Got an email that they received my request and then today got another, asking for more info:

    Thank you for contacting Toyota Motor Sales, U.S.A., Inc.

    We appreciate the opportunity to assist with your reimbursement request.

    Toyota understands that situations may arise which do not fall within our normal warranty guidelines, and we are glad you have presented us the opportunity to review your issue. In order to do so, please provide us with the following information:

    1. Detailed and itemized repair order/invoice from the independent repair facility.
    2. Detailed and itemized repair order/invoice from the Toyota dealer showing repairs performed.
    3. A separate detailed statement written by the independent mechanic on their company letterhead stating the symptoms of the vehicle when brought in for repair and the root cause of those symptoms.
    4. Proof-of-Payment e.g. copy of the signed credit card slip, credit card statement or the front and back of a canceled check. If your repair was paid by cash, please provide a letter from the repair shop on their company letterhead verifying the amount paid by cash and signed by the manager.
    5. Proof of Ownership e.g. copy of registration, title or bill of sale.


    I attached everything and sent it back. We'll see. Also attached a picture of our Toyota "family" with the Tundra in the driveway with Dad's 4Runner and Tacoma...

    ZrIT0jThjpygSUM60gX_QWIDKnZ1oTqfxwhEQLXX_5dad15ba6711842df6324026d52230235f8fa0fd.jpg
     
  29. Dec 27, 2022 at 8:08 AM
    #389
    Tundra234

    Tundra234 New Member

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    They will deny it for #3. I am so pissed right now because they have paid so many people that have done the work themselves and also paid some that don't meet the reimbursement requirements. They are very inconsistent.
     
  30. Dec 27, 2022 at 8:11 AM
    #390
    rocsteady

    rocsteady New Member

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    I responded: Headlamp recall is the root cause of the symptom as vehicle was originally equipped with the Halogen headlamps that were described in the recall as being a part of the fire hazard. I ordered and replaced with factory Toyota headlamp assemblies.
     

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