Dead battery after 2 weeks of inactivity

How are they not responsible for their Customer Care department ?

I would have agreed IF Toyota had not rushed to support the dealer who screwed me and on multiple occasions said as much.

Rather than remaining unbiased and willing to review the situation - Toyota took a position of “our dealer said this - so they are 100% right and we believe they are incapable of errors” - turns out it was a bad back on their end.

So corporate bet on the wrong horse in the race and now claims foul on their jockey. Sorry - that’s on them 100%.

Again - I have the email where CORPORATE stated they would be voiding my warranty coverage and service contract without refund. That email is from Toyota and that warranty was issued by them - not a dealer. In short it’s corporate bullying at its most blatant.

 

They are only going off what the Dealer told them, did you see what they communicated to Corporate?

 

Absolutely - Corporate Customer Care sent me copies of what the dealer provided them to me and I replied with copies of what dealer gave me showing a differing version of events.

Oddly - the documents provided to corporate were created AFTER I pulled the truck out and after the initial call to corporate (mine were dated the day it was there). I pointed out to corporate that the dates were wrong and obviously someone was creating a case history after the fact in an effort to cover their asses - but corporate would not hear it. They doubled down at that point in support of their dealer.

Ultimately- I’m done. I have shared my story, it’s here as a warning to anyone considering a Toyota and they can review and decide from themselves.

I have no interest in trying to convince Toyota fanboys and loyalist that their beloved brand isn’t as great as they seem to think. I’ve shared my story and still somehow people think it’s “just a bad dealer”. As I’ve said - the dealer has nothing to do with the people I have dealt with - other than being a representative of their employer.

The warning signs were there - Toyota Customer Care opted to ignore them and in the process burned their employer and their brand.

If I want my day in court - I can have it, ultimately it’s likely not worth the effort though - just like replying to this thread would be going forward. I’m outta here and won’t be commenting going forward.

 

Unfortunately, leaving things up to the dealer, isn't isolated to Toyota. BMW appears to do much the same.

If you have a "good" dealer, then the customer experience is most likely going to be pretty decent. It's amazing though that Corporate is willing to jeopardize their national reputation by ultimately leaving the Customer Experience in the hands of 1500 "private" dealers, each with their own "motivations". What could possibly go wrong?

You only need a handful of documented, less than complementary, experiences in this age of "always connected" media to tarnish a Brand. And brother, do they get the short knives out when a Corporate Brand looks to be screwing over John Q Public.

It would seem to be a lot easier for Corporate to go ahead and get involved if a customer escalates an issue. After all, the customer is already unhappy with the Brand experience.

Why not review and take an active interest? Unless, of course, it's just not worth it to the Brand...which tells you all you need to know.