Caliraised LED sucks

Put bolts through all the holes before mounting to make sure you don't need to run a drill through them first

 

Add me to the list of unhappy customers. Ordered rock sliders with every option available and paid for the install in April. I got notified couple weeks that the sliders were finally ready. The issues were supply chain with the steel. I offered to help as my customer locally is a steel distributor and had inventory available but they refused the help. I knew what's happening in the market and I was really in no rush to get the part so I didn't make a big deal out of it and just moved on. When I received the notification that the parts are in I scheduled my installation appointment, I told them I will be traveling that day and I asked specifically how long it would take and when can I pick up the truck on that day. I was told a maximum of 2 hours from my appointment time. I'm here today and I was told that my appointment was not on schedule but it was assigned to my sales invoice, whatever that means. Person helping me had absolutely zero customer service skills, made no effort to make things up after the screw up and started ringing up other customers while I was in front of him. I spoke with another person, same attitude. They took the truck in and told me it should be ready by 1:00 p.m. I called at one and they said to give him another 30 minutes and it will be ready. I gave them an extra hour and I showed up at 2:00 which put me already an hour behind my travel schedule. As I pull in I see my stock sides uninstalled and no rock sliders on the truck, and the truck is parked outside as they pulled in two other trucks to work on. As soon as I went upstairs to ask what happened the person that was helping me decided to take his break and when I asked for an update he chose to answer the phone rather than help me. I asked another person for help and he said he was busy. I walked back downstairs and asked a third gentleman for help and he told me he will try to find out. They sent another person downstairs to talk to me and his attitude was horrible as if this is the first time he's dealing with a customer. He just kept on coming up with excuses, offered no solution, said that they're busy and they have to take other tracks in It shouldn't be my problem since I had an appointment set 2 weeks prior. He came down with an attitude and said I can just take the truck as is and when I told him I have little kids that use the step-downs to go up to the truck he said that wasn't his problem. Nasty attitudes, unwilling to help, prioritize phones and chatting with themselves over customers standing in front of them. The kid whose truck was being worked on told me he had no appointment but he was told if he bought the lights from them they would put him ahead and get them installed. I spent $3k with them and even bought parts today when I dropped off the truck. I guess it doesn't matter.

 

You should have talked to Nolan - I hear he has great customer service skills...

 

I don't think Nolan can help with them being unorganized, unprofessional and lacking common sense. When people stop buying is when their attitudes will change.

 

Completely agree. I'm not buying anything from them. Plenty of other vendors that are better than CaliRaisedLED at what they do. And I don't know if you read through the entire thread, but Nolan is the guy that popped in once under their account and basically pissed on the fire and walked away. There's definitely a lack of customer service from top to bottom.

 

Aah, I didn't sense the sarcasm. Sorry I need a beer or 10.

 

I am new here and I don't know anyone on this thread. I did a search for Cali Raised LED as I was getting ready to pull the trigger on a bed rack... after reading this thread I am now leaning toward spending an extra $350 on a Max-Modular Alumax rack instead.... It sounds like I will also write off Cali Raised for rock sliders too. I am not sure how much a 15% restocking fee would have costed you but I imagine that these two sales alone would have possibly made up for it.

BTW.. today is the last day of the Black Friday sale and the cost Delta between the two racks are even larger than $350 but I just struggle spending money with a company that doesn't seem to care about customers.

 

I would not write off the CaliRaised sliders. Just installed mine and very happy with the results. They were very responsive to me on my questions and the one minor issue I had.

 

If you look at your left and right side, you will notice that they are unevenly built. One side sags a lot more on the rear than the other side.

 

This seems to be a recurring theme with CR tho - missing hardware and you need to call them to get it right. Not the end of the world, but come on… Glad you got it squared with them though. Their fabbed products really do look good. I wish they’d get the rest of their operation in line.

 

After nearly nine months - it’s time to revitalize this thread. I begrudgingly bought some light switches from this outfit because it was the only source I could find that was simply something from Amazon out of China. My guess is the Amazon switches are better. My LED light bar button will not turn off (sticks) if the switch has been illuminated for a significant amount of time. This is obviously a problem when you encounter oncoming traffic on the trail.

If they could possible make matters worse, I left a review on the website describing this defect (not the first to have this problem) and they won’t post the review even after sending a verification email.

Come on, Nolan!

 

On the bright side, it doesn’t rattle.

 

That's the problem. Go return it and get one that rattled. Then you'll have a properly functioning switch.