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MORIMOTO XB LED HEADLIGHTS 16+ Issues

Discussion in 'Lighting' started by azTony, Jan 2, 2020.

  1. Jan 9, 2020 at 7:16 AM
    #31
    lightwerkz

    lightwerkz New Member

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    David,

    I'm glad you had a chance to share your experience with us on this public forum. I joined this forum to provide the public with my side of this transaction with you.

    When you ordered the Morimoto Tundra XB Lights on 11/22 through Lightwerkz, whether or not you caught the notation, the harnesses for the OEM LED equipped Tundra's were not available yet. There was a large, bold, red notice that stated "fix in progress" next to the compatibility on the OEM LED equipped trucks. This means you would not be able to use the lights without the harness.

    11/27 - This is the first time you called in and mentioned you attempted to install the lights but the wiring was not provided. We looked into it, and Morimoto told us the harnesses were not available yet but should be soon. At that time we emailed each and every customer who recently ordered the lights. You, along with the original poster in this thread, were the only two customers whom required one.

    On 11/29, Morimoto notified us that they added the specific wiring harnesses into their back end dealer portal. We covered the cost of these harnesses ($50 value) as a good will to our customers in need of them since the product listing wasn't clear that it would be an additional cost. On your order specifically, we paid extra for Express Mail delivery. Morimoto was finally able to ship them out 12/13 - the delay was due to the back up of inquiries/orders/inventory caused by Black Friday sales. I'm sorry you had to wait so long but that was out of our control.

    12/18 - I reached out to you personally via email as a follow up to see how the installation went and if the harnesses were proper - since you and Tony were literally the first two of our customers that required this specific wiring harness. You replied back right away stating once the lights were installed, all sorts of errors came up and you needed to return them. Within 4 mins, I responded by giving you the option to go over everything on the phone since the instructions weren't very clear. I ended my conversation with by providing a return form, and accepted the request to return the lights. After going back and forth with you on 12.18, on this same day I provided you with a return label and agreed to a full refund once the lights were received.

    12/26 I reached out to you, because at that point we saw the chargeback with your credit card company. I also noticed there was no movement on the UPS label we provided.

    12/29, I reached back to you because you had never responded. I provided a new shipping label, since the original one expired.



    To set the record straight, both Brandon and I communicated with you as much as you allowed us too. Eventually you stopped responding to us. We were on top of everything you were going through. I personally provided a UPS return label, far in advance before you filed a chargeback, still for unknown reasons. It is now January 9th, and we still have yet to receive the lights. There is no movement on the package as the second label we provided expired. We did everything we could to satisfy you, ultimately I'm sorry you had to go through this but it could have been resolved if you hung in there, as we would been by your side assisting you until it was working properly.


    Caesar Rowinski @lightwerkz Global Inc.



    Screen Shot 2020-01-09 at 9.43.28 AM.jpgScreen Shot 2020-01-09 at 9.40.27 AM.jpg Screen Shot 2020-01-09 at 9.46.34 AM.jpg Screen Shot 2020-01-09 at 9.46.47 AM.jpg Screen Shot 2020-01-09 at 9.46.55 AM.jpg Screen Shot 2020-01-09 at 9.48.15 AM.jpg Screen Shot 2020-01-09 at 9.48.22 AM.jpg
     
  2. Jan 9, 2020 at 7:31 AM
    #32
    Cthulhu

    Cthulhu The White and Black Goat of the Woods

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    Last edited: Jan 9, 2020
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  3. Jan 9, 2020 at 8:08 AM
    #33
    Ruggybuggy

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    I would like to know what caused of the errors the headlights caused, if that is the case. Makes me very leery of installing aftermarket headlights if there is no explanation.
     
  4. Jan 9, 2020 at 8:15 AM
    #34
    RLHULK

    RLHULK Too many gamma rays in all that BBQ smoke.

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    Old school tag
     
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  5. Jan 9, 2020 at 8:26 AM
    #35
    Ruggybuggy

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    :confused:
     
  6. Jan 9, 2020 at 8:27 AM
    #36
    azTony

    azTony [OP] member since sept, 2017 and over 1,600 messages

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    *** OV Tune Order #4481 *** ECU 0CN21 ***
    2018 Tundra Platinum with Icon Stage 9 w/3.0 and billet UCA, Harrop Elockers, 5.29 on 37’s
    In my case with the 2018 Tundra Platinum model, it comes from the factory with LED DRL's and Headlights so it was "thought" by Morimoto that a package like my Platinum would require a "turn signal pigtail harness". This harness connects to the turn signal connector that has 3 wires on it and only sends 2 of the 3 wires through to the other end of the harness and it also moves one of the wires on that end of the connector. When I added this connector is when I had the "one warning" on my dash which was the Headlight Malfunction warning only and I had no turn signals but I could hear the flasher relay clicking very fast. After discussing this with TRS it was thought (remember, these are brand new lights and the Tundra package options are MANY and they could not acquire every package option) that this new harness is not required on my Platinum package so I was asked to remove it and check the HAZ fuse because the quick clicking sound indicated that the fuse could be blown and it was. After I replaced the fuse is when the Royal Flush of warnings and lights (perfect for Xmas) came across my dash. This was right before I was leaving for Florida vacation, the day before my vacation actually. I disconnected my battery and connected it again the next morning (roughly 16 hours) and started it again hoping it would clear errors but it did not, all the lights were still there.

    After I returned from vacation and talked to TRS again they thought that perhaps the main harness that comes with the headlights may have a problem and they sent me another pair. I replaced them and still had the problem and the rest has been documented above in post #21.

    This should answer your question
     
  7. Jan 9, 2020 at 9:03 AM
    #37
    Ruggybuggy

    Ruggybuggy Seasoned Veteran

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    Kind of like rolling the dice to see if will work without problems. I was thinking of some aftermarket headlights for my 2020 but without an explanation of why the failed instrument cluster I'm not taking the chance.
     
  8. Jan 9, 2020 at 10:02 AM
    #38
    azTony

    azTony [OP] member since sept, 2017 and over 1,600 messages

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    The only one that can answer that question is the stealership and without the failed cluster or their explanation it is a mystery. There would have been multiple codes in ECU that could have led to the path of the failure.
     
  9. Jan 9, 2020 at 10:13 AM
    #39
    Headlight Revolution

    Headlight Revolution New Member Vendor

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    Wowza..... It sounds like quite the situation. I can understand the Frustrations 110% on the Customer's behalf and I'd be in the same Frustration boat if it were my truck. However I see nothing wrong with the Approach of the shop, the Proof is in the Pudding! Well handled on @lightwerkz behalf!

    I wish we could hear more from the Dealership with what they found. Would be nice to see where this error sourced from with the trail to back it up so some investigating could take place to ensure this issue never occurs again.
     
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  10. Jan 9, 2020 at 10:35 AM
    #40
    Ruggybuggy

    Ruggybuggy Seasoned Veteran

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    Maybe @19Platinum could comment on what the dealership found.
     
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  11. Jan 9, 2020 at 10:38 AM
    #41
    azTony

    azTony [OP] member since sept, 2017 and over 1,600 messages

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    I thought @19Platinum would chime in as well. This could get proof into why things went south if the dealership reveals it's findings.
     
  12. Jan 10, 2020 at 5:29 AM
    #42
    azTony

    azTony [OP] member since sept, 2017 and over 1,600 messages

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    Now that I have them working perfectly I need to adjust them. I failed to look at the lights before I put them in, where are the adjustment screws?
     
  13. Jan 10, 2020 at 6:06 AM
    #43
    Ruggybuggy

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    What I don't understand from all this is why in the first place were the headlights sold if the needed harness was not available. Kind of setting yourself up for a failure. The second issue is that there was never an explanation of why the malfunction occurred.
     
  14. Jan 10, 2020 at 6:40 AM
    #44
    Headlight Revolution

    Headlight Revolution New Member Vendor

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    Halogen Model Tundras can install the headlights without the use of the additional Harness, Those with LED off the Lot need the harness for them to work out of the Box, which looks to have been not quite yet available when the situation unfolded. It was made pretty well aware that it would be needed for the install. Without the report back from @19Platinum or any feedback from the Dealer on the situation, it is hard to pinpoint the issue with the trail going cold.
     
  15. Jan 10, 2020 at 7:19 AM
    #45
    Ruggybuggy

    Ruggybuggy Seasoned Veteran

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    The website could easily be configured so that when you put your year, make, model and headlight type so that when a customer makes an order if a harness is needed then it should show no stock. The responsibility is with the seller to ensure that the right product is sent out for the application. Let's say 10% of the Tundras need the harness. Deciding to send out headlights knowing your going to have issues for those 10% of those customers will cause more than 10% damage to your reputation from customers that damage their truck. Yes they put a notice on the website saying certain vehicles need the harness but that shifts the responsibility back to the consumer. It always should be the responsibility of the seller to ensure the product is right for the application if they value their reputation.
     
    Last edited: Jan 10, 2020
  16. Jan 10, 2020 at 11:57 AM
    #46
    TRDpro619

    TRDpro619 Follow My Build on Instagram:TRDorcaTUNDRA

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    I just bought these headlights and bought a harness for a Non-LED setup. I had halogens on my 15 tundra trd pro before so does this mean I don’t need an additional wiring harness and they should be plug n play out the box? Why would there be an option for non led wiring harness if it should be plug n play? I paid $70 for the harness..
     
  17. Jan 10, 2020 at 12:03 PM
    #47
    TRDpro619

    TRDpro619 Follow My Build on Instagram:TRDorcaTUNDRA

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    this goes against what I read on the site I bought my headlights on. They said halogen models with drl/turn signal needed a harness and led drl didn’t need a harness

    8D073084-306D-434E-9922-BEE1AE00BFBC.jpg
     
  18. Jan 10, 2020 at 12:10 PM
    #48
    Headlight Revolution

    Headlight Revolution New Member Vendor

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    If you have Halogen headlights, you will not need the Harness! It is only for the OEM LED Tundras. Here are a couple attached photos of this OEM LED Harness. If this is the one you ordered, you will not need this for your application.


    NOTE: If your truck has the DRL on the turn signals (amber) and not an LED strip at the bottom of the headlight, you will need to order a factory non-DRL relay (PN# 81980-0C020). This is a factory Toyota part that replaces the stock turn signal relay under the steering wheel, and eliminates the DRL on the turn signal circuit. The XB LED headlights have a fuse tap to add the DRL function to the lights by default.

    Here is a Link to the OEM Relay that you Halogen Turn Signal DRL Fellas would need: https://www.toyotapartsdeal.com/oem/toyota~flasher~assy~turn~signal~81980-0c020.html

    Image from iOS (7).jpg

    Image from iOS (8).jpg
     
  19. Jan 10, 2020 at 12:13 PM
    #49
    TRDpro619

    TRDpro619 Follow My Build on Instagram:TRDorcaTUNDRA

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    Ok great, that’s what I got just making sure it wasn’t a different harness and the hidkitpros didn’t try to over charge for that OEM piece. Glad their was a resolution to what had happened before I tried to install my set. The deal for $950 with Morimoto xb fogs included shipped with no tax is gone now on hidkitpros site. Happy I was able to get that steal before it ended. I was thinking about returning it after reading this thread
     
  20. Jan 10, 2020 at 5:09 PM
    #50
    19Platinum

    19Platinum New Member

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    Yeah, the asshole owner at Lightwerkz actually disputed the charge back and my CC company took the money back out of my account. He told my CC company that he sent me a return label to return the lights and get a refund. He absolutely did not send a return label! It's ok, I had to send my CC company all the emails back and forth with this POS showing how it was missing the harnesses, how the harnesses were hacked together with electrical tape and they agreed with me. They are charging him back again, giving me the credit and closing the dispute!
     
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  21. Jan 10, 2020 at 5:14 PM
    #51
    19Platinum

    19Platinum New Member

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    The tech at the dealership showed me the day I dropped it off that it wasn't the fuses. He thought it would be a quick fix like a fuse, but it wasn't. The tech did show me the old dash and copies of the images showing how the Toyota scanner couldn't communicate with the dash.
     
  22. Jan 10, 2020 at 5:26 PM
    #52
    19Platinum

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    I just saw the bullshit Lightwerkz posted here! He's missing a shit ton of emails! I don't know who he sent these supposed return labels to, but it wasn't me......lol.

    I'll post up all the emails that he left out tomorrow talking his shit about me "jumping ship" and new products have issues. I'll also post picture of the hacked harnesses they sent me through another dealer who was the guy who screwed a bunch of us out of money on the first group buy.

    I don't come on here everyday so I apologize for not responding sooner and not defending myself. I assure you folks I'll post up all the emails Lightwerks left out. It might be later on Sunday or Monday as we're not home this weekend.

    And then this douchebag posts my full name on a forum?! Enjoy the legal issue with that!
     
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  23. Jan 10, 2020 at 8:19 PM
    #53
    Ruggybuggy

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  24. Jan 11, 2020 at 5:18 AM
    #54
    azTony

    azTony [OP] member since sept, 2017 and over 1,600 messages

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    So you ate the steak but do not have to pay for it and the CC company allowed that? I am anxious to see the pics from the stealership
     
  25. Jan 11, 2020 at 8:13 AM
    #55
    Ruggybuggy

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    Yeah but his steak was rancid and gave him diarrhea for three weeks.
    :puke:
     
  26. Jan 15, 2020 at 2:21 PM
    #56
    mzim

    mzim New Member

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    New Subject : Installation of Morimoto Headlights Question
    I installed these on my 15 Tundra. I also ordered the non-DRL relay for under the dash. After installing just the headlamps, I tested everything and all modes worked. I chose sequential turns and those functioned perfectly with no hyperflash. I have noticed that when I turn the headlamp stalk one click, the DRLs turn off.

    Exactly what does the non-DRL relay do for you? Thank you.
     
  27. Jan 15, 2020 at 2:47 PM
    #57
    Headlight Revolution

    Headlight Revolution New Member Vendor

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    @mzim That Replacement Relay eliminates the DRL on the turn signal circuit, so the Truck can run the Switchback Function on the Housings properly, This way the DRL isn't a Constant Amber color. The Relay is needed, as these Housings are not designed to run the Amber Turn Signal set Full-Time, as this may cause Premature Failure. All in all, the Relay is set there to allow the Housings to function as an OEM setup. Hope this helps! :)

    the first click should be parking lights. DIM DRL + Amber markers. If the outline is turning off completely, You would want to check the parking light connector specifically.
     
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  28. Jan 15, 2020 at 2:48 PM
    #58
    mzim

    mzim New Member

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    Yes... it does help. I'll go ahead and install it. Thanks alot!
     
  29. Jan 15, 2020 at 2:49 PM
    #59
    Headlight Revolution

    Headlight Revolution New Member Vendor

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    Anytime! Post up some pictures once you're all done! :)
     
  30. Jan 16, 2020 at 10:37 AM
    #60
    BobaChris

    BobaChris New Member

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    I jumped in on that same deal since I missed the same deal TRS had during December.
    I installed mine this past weekend along with fogs. Wasn't very difficult and don't hesitate to install them. Quite the upgrade compared to the stock halogens I had on my 17' TRD Pro.
    I had to spend time leveling the headlights though and recommend not skipping that step.
    I'll have to take pics and post them once I have a chance.
     
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