So This Happened...

Black Wolf · Aug 30, 2016

aperezsh · Aug 30, 2016

nothing like unprofessionalism to spike the good pressure. Sorry brother

Nor7 · Sep 6, 2016

Update: 9/6/2016

I had put this same post over on the Facebook 'Tundra Crew' site and got an unbelievable show of support from the crew. Many of the crew were upset about it and gave the dealership bad reviews. Enough so that the General Manager called me regarding the flood of recent negative reviews. I told him what it would take to make me happy and he's willing to talk. Unfortunately he's going on vacation and will get back to me, we'll see...

davesnothere · Sep 6, 2016

Damn the bad luck

bobeast · Sep 6, 2016

Turnover at these dealerships is quicker than birthday boys at the Chicken Ranch. Doubtful the guy lasted out the day, unless they "promoted" him to salesman. The good/bad news is there's 10 more idiots waiting in line to take his place.

Law323 · Sep 6, 2016

Nor7[OP] said: ↑

Update: Aug 30 2016. I did receive a call (as I mentioned) from the dealership yesterday and the guy sounded like he did want to make me happy but haven't heard anything from him or the service manager since.

So this morning I wrote an email to Toyota explaining the situation and my frustration.

I'll also give ya'll the backstory, i don't want you to think I'm unreasonable, it takes more than one isolated incident to get me upset. I understand mistakes happen but now I've had too many issues here for this to be random/coincidence. This is actually the 5th issue I've had at this dealership and each time I've assumed it was a fluke and I gave them another chance.

#1) I bought my current Tundra here. I traded in my Tacoma and they were very quick to take my Tacoma and my cash for the trade in. However the Tundra was back in their body shop getting a door repainted. I was told this was a 1-2 day job. Despite multiple calls from me after several days it ended up taking them OVER A WEEK to get my Tundra out the door to me.

#2) Roughly 10k miles after I bought the truck I started having the infamous Secondary AIP issues. I was not happy that I was having issues with a truck recently purchased from them. I took their advice and called Toyota, who offered no help since it was a 2011. I came back and they told me they wouldn't be helping me out either. I had also found out that one of the seat belts didn't work right in the back seat. I was astounded that they would let a vehicle leave their lot with some of the safety related equipment not in working order. I had to buy the part myself, AND IT WAS ONLY $20!

#3) I stopped in to this dealership for a look at the 2016 models on the lot. They talked me into getting an appraisal for my current vehicle (didn't want to sell it but I though, why not). They ended up losing my keys and I was stuck there for 2 hours until they found them CHECKED IN as if it was a 'for sale' vehicle.

#4) Brought my truck here to the body shop (service center) after an incident where multiple bales of hay fell off a truck and struck mine. This ended up being a total catastrophe on their end, only half the damage was repaired and they told me that the insurance company denied the rest of the damages. Later to find out from that insurance company that the dealership had never contacted them in the first place.

#5) Brought the truck back to the shop to fix the rest of the body damage after sorting it out with the insurance company. Valet smashes truck into a parked car (see top of page).

If I don't hear anything from them by the end of the day I will post the dealership's name, location, website and all other contact information.

Edit: No word today from them. See below.

Don McGill Toyota of Katy

11800 KATY FREEWAYHOUSTON, TX 77079

SALES: (888) 407-6290

SERVICE: (866) 938-0767

PARTS: (866) 938-0137

Click to expand...

Needless to say, I'm never going there. I'm banking you won't either!

FumundaTundra · Dec 26, 2016

Wow! Just wow! How do these assholes stay in business?

Marty McFly · Dec 26, 2016

That sucks

This would have been me

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So This Happened...

#31
Black Wolf Bigfoot Hunter, Sasquatch too, but not Yeti

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aperezsh Blessed are the peacemakers

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Nor7 [OP] Chilton Manual Guy

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bobeast really old member

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Law323 it’s only weird if you make it weird

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FumundaTundra Director of civil unrest

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Marty McFly Nobody calls me chicken!! Except when off roading

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So This Happened...

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#36 Law323 it’s only weird if you make it weird

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#31
Black Wolf Bigfoot Hunter, Sasquatch too, but not Yeti

#32
aperezsh Blessed are the peacemakers

#33
Nor7 [OP] Chilton Manual Guy

#34
davesnothere New Member

#35
bobeast really old member

#36
Law323 it’s only weird if you make it weird

#37
FumundaTundra Director of civil unrest

#38
Marty McFly Nobody calls me chicken!! Except when off roading

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