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A THANK YOU!!!! Help given with new Wheels/Rims

Discussion in 'Toyota of Cool Springs Parts' started by Black@Blue19, Jun 14, 2019.

  1. Jun 14, 2019 at 12:41 PM
    #1
    Black@Blue19

    Black@Blue19 [OP] Old Salt

    Joined:
    Dec 16, 2018
    Member:
    #23066
    Messages:
    3,615
    Gender:
    Male
    First Name:
    Ken
    SE Texas
    Vehicle:
    21 SR5 TSS Onroad, 24 Camaro 2SS 6.2 L
    To much to list:)
    If this doesn't belong here please excuse me. I did look around and figured this is the place. If not please delete or move??

    I don't know how this works (I have a hint but not sure now) but I figured I would go to my local Toyota dealer and myself wanting to simplify things I went to the lot and found a black wheel off a new TSS of course wrong size but I thought they could order a new one (4). During my over an hour visit at the parts counter he could not find the rim I took a picture of it along with the vin I presented him. I proceed to tell him I'll take 4 just like mine but all black making it even more simple. Well,,, that was a mistake because he told me they do not make my rim in black. Now they had 12 or more trucks out there ALL with the same rims, plus mine on my truck, plus other in the TRDs and on other vehicles. I thought I was doing the right thing the most easy way. I just wanted a solid black rim that I could transfer my TPMS and tire over and be done. That was not going to happen. The best he came up with was a 20x9 and a part number. He gave me the part number and I told him I would think about it. The price was off the charts!!
    On the drive home which is not right around the corner I was thinking I hated to do it but I will send a message to the parts GOD ROMAN. I didn't want to bother him on a Friday but for the life on me I would have thought my dealer with all the info in hand could have helped me out, but they couldn't,,, my Toyota dealer could not find me a black rim!!! I get home, get on the computer and my message was going to be in two parts. I sent the first off and in the middle of my second message finishing explaining my situation Roman read my mind from over 800 miles away and gave me a part number to the exact same rim I have on my truck but only it is all BLACK!!! Roman took less than five minutes to do what my parts guy could not do in an hour!! It is amazing the things y'all (COOL SPRINGS)/Roman come up with along with the pleasantness, straightforwardness, and finding exactly what a person is looking for. It is great service, the process is amazing and so happy to have y'all on the consumers' side!!! Not bashing my guys to hard :) but complimenting COOL SPRINGS very much!!!! This was a very long THANK YOU to ROMAN!!! I wanted to tell a story!!! It was a hell of a day at sea sir!!! Thank you and the order was placed!!!!. now hoping they get here next week so I can go show them off at a lunch the dealer is throwing for customer appreciation!!:) next weekend!! Maybe to rub it in I'll have service put them together for me!!!LOL!!!! THANK YOU for your time and have a nice weekend!!!
     
  2. Jun 14, 2019 at 12:57 PM
    #2
    Roman

    Roman Toyota Parts Master Vendor

    Joined:
    Jan 14, 2015
    Member:
    #876
    Messages:
    3,130
    Gender:
    Male
    First Name:
    Roman
    Franklin, TN
    Definitely the right place for the kind words. Glad I could help you out. :)
     

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